Starbucks — Restaurant in Fresno

Never come to this location. Today (10/19/2024) at around 6:20 AM, a rude employee who was about 5'8, brunette, brown eyes, and a low ponytail said under her breath as my friend was walking away "it looks like she's on drugs" because her hair was a little messed up after a long overnight shift. They gave her severe attitude, too, because she just wanted a water. I was on the phone with her, and I could hear the drama about a passcode issue. Not one rude word was uttered out of my friend's mouth, and my friend was respectful. Stress or not, there is NO excusing that from this morally bankrupt worker, and if the stress of a job is that severe to you, don't work at a job that gets you so angry, because the environment is clearly too much for you. Clearly, the true character of this worker is made manifest by having to pour coffee at a fast rate, though, and someone needs to get slapped with a dose of reality.

I called the location and explained the situation, and I also asked to speak with the manager. Unfortunately, they weren't on-site, so I am expecting a call back.

I would really like accountability for this nonsense, so I will delete this review if this is handled appropriately. If not, this review will stay up indefinitely. I am checking, so if this review is still up, consider poor management skills to be an issue here, too.

As of now, though, if you want incompetent, drama-filled, rude little girls who can't keep their mouths shut making your coffee, go right ahead and come here, because it'll be perfect for you!

Update: as of Sunday (10/27) I have not received a callback. So, it would seem that this situation likely isn't going to be handled appropriately. So, looks like this bad review will stand. What a shame. So funny that a business that supposedly aligns itself with "tolerance and inclusion" would allow a worker like this to remain employed, but considering that a business like this touts it's allegiance with that "side," I'm...

I typically come to this location (Herndon/Golden State Ave) because it's closest to me. I always come daily, typically in mornings and sometimes afternoons now. When I come in the mornings, I sometimes get greeted by with "Welcome what can I get for you", my husband and I love that! We love the welcome from the nice lady who saids that. I also love how my "Morning Crew" knows my drink(s) (my java chip frapp special) & my husband's special iced decaf coffees. Once they see me on the camera screen, they greet me very kindly and always have a smile on their face when they open the window. I know sometimes other customers complain about the rising cost of products and believe me, im one of them. But it's not their fault for that, it's the inflation and CEO of Starbucks for that matter. The employees have a job to-do; & I definitely see the "Morning Crew" that I'm used to doing it! They are fast and efficient with getting thoes orders out the window as quickly as they can. I give them all a big 5 star.. Kinzey, Juan, Abby, Cassandra, and a few others I'm not sure of the names but faces for sure recognize. You guys are all awesome! I love leaving with a yummy sip of my frapp first thing in the morning and starting my day off from there. The afternoons can be a little nuts. There's a few times I waited 35 minutes in the drive thru. I was not happy. I try to avoid the busy lines at certain parts of the afternoons now. I'm overall very pleased with this location and the employees I see and got to know more. The hours are nuts sometimes when they are short staffed. I miss when they used to close later after 8pm... 6pm is too early, due to short staff problems or actual shortage of products. I can most definitely say overall I'm always a happy customer who always...

Worse customer service I’ve ever had at a Starbucks! I walked in for coffee beans, egg bites and a grande soy latte. My beans were ground and I received my bites in a timely manner. But I had to wait at least 25 minutes for my latte. By the time I got it, my bites were cold and myself and a few other people couldn’t exit the door we came in. Not only did I not get an apology for the long wait but I was told to use the other door which was on the opposite side from where my car was parked. Yes it’s Valentine’s Day and a Sunday which could be the reason for how busy they were but mobile orders and drive-thru we’re getting their goods long before me. Mobile ordering is the worst thing that could have happened to Starbucks because it doesn’t give walk in customers priority service...Just...