Pieology Pizzeria El Paseo — Restaurant in Fresno

I’ve never left a review like this before, but the experience at this Pieology location was unacceptable especially from the business manager, who I believe is named Amanda. From the moment we walked in, she seemed irritated not just with us, but also with the customer before us. We were being as polite as possible, but she made it very clear through her tone and body language that we were a bother. While I was pointing at my ingredients, my hand slightly went over the glass and she snapped at me with unnecessary attitude. It wasn’t what she said it was how she said it. Completely unprofessional, especially from someone in a leadership position. When we calmly shared how we felt about her behavior, she cut us off, claimed she wasn’t being rude at all, and made no effort to listen or take any accountability. Instead, she brushed us off with “I’ll have someone else help you,” which honestly just made it worse. Later, we noticed the district manager, Madeline Travis, showed up possibly because Amanda had called her about the situation. When we explained the issue and respectfully asked her to address Amanda’s behavior, she immediately dismissed us. She only repeated store policy about hands over the glass (which we understood and respected) but completely ignored our real concern: how we were being treated. She seemed more focused on defending Amanda than actually listening to customer feedback. When we mentioned we were considering leaving a review, Madeline told us it “doesn’t matter” because she gets all the reviews. That response said everything. No accountability, no care for the guest experience, and no intention to make things right. So if you’re thinking about making the trip to this Pieology, I’d honestly recommend taking a few extra minutes to visit a different location. Customer service matters and this team made it clear they...

To say I was pretty disappointed with this place was an understatement. The Pieology at this location used to always have a line out the door and pizzas coming in and out of the oven every minute. When we arrived there were two parties ahead of us, no one there to greet, after about 5 minutes of hearing the 1 employee saying "I'll be right there" several times she finally started waited on the first customer, and then left three times during the making of her pizza. It took a good 15 minutes for the 1st customer to get her pizza in the oven. After the 15 minutes a second employee came from the back. It really only got worse from there. The 2 employees were obviously not interested in customer service. After 25 minutes standing in a line with only 2 parties in front of us we put in our order. I continuously had to ask the pizza maker to please spread our ingredients out over the crust a bit more, it seemed it was just in the middle and some areas with nothing. This place has gone downhill tremendously and it was very disappointing. When we finally got home with our pizzas, the crusts were literally black from being burned. No care or love here anymore, I will not be going...

First time at Pieology at this location or anywhere. Good concept. You select the crust type, sauce, all the toppings are on the line ala Subway and you select as many as you want!

There was a short line which moved relatively quickly. I had them load up my pizza with a variety of meats and veggies. When asked if I would like my pizza crust brushed with herbed butter to kick things off I saw no reason to decline.

After the pizza was built, they popped it into the oven. I paid, was given a number and sat at a table to await my “to go” order. Btw, my pizza plus an organic Blood Orange soft drink only cost around 12 bucks! I thought that was a deal.

My pizza was perfectly cooked. The generous amount of toppings cooked up well too. It tasted real good and I made 2 meals out of it.

Consistency is big here. They have a solid process and every pie I saw-and I was looking-appeared consistently good.

The space is inviting and feels bright and airy-very open.

Various non-alcoholic beverages are offered plus beer. I don’t recall if they had individual package wine or not. Maybe.

Pieology has a good vibe, good pizza, and good drinks. Plus, you can plug in your electric...