Baskin-Robbins — Restaurant in Frisco

Our family of 4 had a great dine-in experience at this location! This location has both Dunkin Donuts and Baskin Robbins, so you can get both donuts/coffee and some ice cream. The space was inviting and had a great design/aesthetic.

The lovely staff member who helped us, Neveah, was very friendly and cheerful when she greeted us, and was accommodating when we wanted to sample a couple flavors before making our selection.

There were a couple containers of ice cream that probably needed to be changed or for a new one. A couple flavors had some ice frost or were down to the bottom of the barrel (see pic example), but the flavors we got were great! We ordered cotton candy, pralines and cream, and Jamoca. Cake cones were a little stale, so maybe have them stored in a more airtight container.

The table we sat at was not wiped down, so there were a couple drips of ice cream/crumbs on the seat and table. Maybe have staff wipe down the seating area more regularly (or after customers leave the table).

Overall nice location, friendly/helpful staff, and good experience. We...

Baskin-Robbins in Frisco offers a wide variety of ice cream flavors, including some dairy-free options, which is a plus for people like me with dietary restrictions.

However, the overall experience has been a miss on the quality of both the ice cream and service has declined over time.

While it’s a convenient spot for a family treat, there’s room for improvement in maintaining consistent quality and service...

Night shift cashier lady was rude and impatient, trying to get the customer out of the door as fast as possible, don't want to answer any question. Almost make me want to drop all the stuffs and not check out if I...