Spa Haven — Local services in Frisco

Ok one week update! I'm changing my review from a 1 star to a 5 star. Owner called me and was sooooo sorry about everything that happened. Very sweet lady and offered me to come back in with a new massage therapist. I got Omar and he was so nice and massage was amazing! I also tried out the infrared sauna and loved it! I'm so glad she called and I'm so glad I gave them a second chance. There are other reviews on here of front desk, but they've been nothing but kind to me!!

Have you ever had such a weird, bad and uncomfortable experience that you literally feel like crying when you leave because you can't believe you actually wasted money on something? That's how I feel after leaving here today. The front desk gals were nice. Got into the massage room and Jaime, my massage therapist asked what needed to be done, so I explained my neck had been super tight and I had been getting really bad headaches. Showed her right where it was. She had me face up like 90% of the time. And I wanted back and neck. So she was rubbing my back from underneath while I was face up and digging her nails into my skin. It didnt hurt but she wasnt pushing into my muscles, just rubbing skin. Then she rubbed my ribs and kept trying to teach me to breathe. And then she put gloves on and massaged the INSIDE of My mouth. I will admit she said my jaw was tight and i told her to go ahead but it was immediate regret. Also a lot around the front of my neck and my throat. It was so weird. Then she kept making me lift my legs like over and over to massage my glutes. Keep in mind, im still face up. She said she had to open everything up to get to my neck. At the end, FINALLY spent a few mins on my neck and then it was over. When I left she asked me how my neck was.....and i was like it's still really tight and I think she could tell I was annoyed. I've literally never had a massage put me in a bad mood but this one did! To top it off I was trying to leave my room and another customer was freaking out about something that had happened in a bathroom. It was all very bizarre. I just wanted a relaxing massage! The worst part, I tipped $10 because I just can't not tip and now I'm even more mad at myself! I do think had I had another person it probably would have been better. But we...

We came in using the Groupon for the couples massage for my husband’s birthday : hour massage with optional infrared sauna. The check in process was fast, however the actual massage was not 100% good/relaxing due to a lack of unprofessionalism midway into the massage. As soon as our couples massage session ended, we walked across the hall into the sauna room. IMMEDIATELY AS WE SAT DOWN, my husband said, "Baby, I felt like something was going on unprofessionally In there." Wow! My husband totally confirmed that I wasn't CRAZY because the same thinking was going through my mind! So, let me explain...For a short duration of a good 10 minutes- I was awakened because due to the constant stopping/breaks of my massage as well as shaking of the table. Many disturbing thoughts went on inside my head of "what is going on here between my male massage therapist and the other female massage therapist? Is my male massage therapist possibly imitating sexual acts on me/the client thus promoting the other female massage therapist working on my husband to giggle nonstop from across the room? My husband shared that he his female massage therapist was disruptively giggling and it was getting extremely frustrated for him thus had him questioning what is going on as well! I kept debating if I should put my head up or not to confirm what the nonsense was all about. I shouldn’t have doubted my instincts! The other awful experience: both the Netflix and Pandora did NOT work in the sauna room as advertised by them. We left The place in shock and disbelief! To be fair...I gave 2 stars because 1-they were good about checking in with you to see if the pressure was good. And 2-yes, both massage therapist were skilled and good had there not been the unpleasant, uncomfortable and unprofessional act that happen during that 10 minutes. As paying customers, no one should have to experience this type of disturbing act. I beg that you please take a look into this so that it will not happen to your next...

Update: Spa Haven was currently in the works of changing over from message green to Spa Haven durning my visit which is why they didn’t care about the deceitful service! Very shady!

I booked an appointment at Massage Green for an hour massage. When I got to my appointment the massage therapist (Jaime) asked what I wanted to focus on and I told her my shoulder had a huge knot and that was why I was here. I reminded her a few times throughout this experience and she said she would get to it. She kept me face up for 80% of the time. The entire time she didn’t massage anything. She only very gently put oil all over my body. At one point she had me point and flex my toes while she ever so slightly pushed along my stomach. I’ve had dozens of massages!! Never in my life have I experienced anything like this horrible experience. I literally had no idea how to react or what to do. Later that day after I had time to process I called and asked for manager. I was told she was gone for the day and gave a message to return my call. Next day she called and I explained everything that happened. She apologized multiple times and stated that yes that particular massage therapist does mostly stretches instead of massaging. I didn’t book a session to be stretched. I wanted and paid for a massage. She then said she could refund a partial amount but I did receive a service so I had to pay for it. I said what was I supposed to do jump off the table and walk out and she said yes! I told her I did not receive anything close to resembling a massage and if I wanted someone to lube me up with oil I could have done that myself. I will not be returning to Massage Green Frisco and I highly caution anyone to book a massage there because apparently that’s not what...