The Float Spot — Local services in Frisco

I've been a customer for the Frisco and Flower mound shops (The Float Spot) for a few years. I've recommend the services to hundreds of people. The Float Spot have been great; until now.

I floated last week 7 Aug 2020. I got an email saying thanks; included was a discount reminder; (We hope you enjoyed your experience and look forward to seeing you again soon. As a reminder, there is a great special for your 2nd float if taken within 14 days. Just book online under "2nd Floatmazing Special" and your 1 hour float is just $45! If you would like to extend that 60 min session, the charge is $1/min (min 30 min increments) for the extra time.)

I scheduled a 2nd float one week later, 14 Aug 2020 and I too wanted to add another hour. I came in and they said I WASN'T eligible for this discount. The discount was for my second float EVER. They claimed that the web site states that fact. For me I was going off the email - getting a 2nd float, within 14 days.

I showed the email wording to them. It doesn't say anything about being the one and only 2nd float ever. They kept trying to explain the 2nd float intent. I said they should HONOR the discount. The owner was again trying to explain that I don't qualify. I explained they are losing a customer. He wanted to keep explaining the 2nd float within 14 days wording.

Why offer the discount in the email? I've got several emails showing that 2nd float discount. To me, it means I make a 2nd float within 14 days of my last float.

Why not just say, we'll honor the discount, then explain to me what it should have said or meant. As soon as they wanted to keep explaining (arguing), I didn't want to hear anymore. They never gave me the feeling they would consider honoring the discount. The owner tried to make it as he might honor it - but he wanted me to understand the policy. Again the emails DO NOT explain the intent or definition of the 2nd float.

At that point, I was already sorry for coming in... Who's the customer? The owner also said that he's NEVER had anyone read that email like I did.

After last week's float I got a review of services request. I do still recommend this service - though watch the up sell.

As the customer, you already lost me when you where arguing with me. Or expected me to understand...Ok, the email or 2nd float is misunderstood...

Again, my ask is you should have honored the discount; right away. That is how the conversation should too have started. Then explain the 2nd float intent. My next ask is to remove that 2nd float (sales) wording from the emails. If I'm not eligible, then do not put it in the emails.

Lastly, they stopped offering a Military discount. The web site used to have a Student, Teacher, and Military discount. Now the word Military has been removed. I am a USAF retired Veteran, my family is 4 generation military. I DO NOT ever expect the discount. Yet, they did offer the discount for years...

There is nothing tranquil about this place from the moment you walk through the door. Don’t ever go there. My kids gave me a gift card for Christmas because they knew I had always wanted to try getting in a float tank and it was a lot of money for them to spend on a gift. I had been telling my friends for weeks that I was going to use my gift card the day after I got back from a trip. They are all anxiously waiting to hear how my experience was in the float tank. I work 2 full time jobs and have very little down time for any luxuries like this. I arrived for my appointment 30 minutes early since I didn’t know what to expect for any paperwork to fill out or any preparation for the treatment. I had booked the Signature package but was told my appointment was the day before and since I was not there, they had charged my credit card the full price of the service. I would never have booked an appointment for the day I was out of town and not due back until 10:00pm that day. I don’t know what kind of system they use but obviously it doesn’t work. The person at the desk was very cold, uncaring, unsympathetic and just downright rude. He offered no alternative other than to wait an hour and half for the next available appointment. I insisted that the charge on my card be refunded and he said, “why would I do that?” At this point there is no way I could think of trying to have a tranquil experience and my gift card is useless. I asked him to please use the gift card as payment for the wrong appointment and again he said he would not do that. He offered me no other options, no apologies or explanation for the mistake with my appointment. Be wary of the scam that The Float Spot is using on unsuspecting people and seek some tranquil relaxation somewhere else and let me know how it goes, because I guess I will never find out. Do not ever give them your credit card...

Disappointed — the experience didn’t match the promise

I was really looking forward to trying this float studio — something I’ve wanted to do for a while to help with pain and stress. I called earlier in the day and was told that if there were no bookings by 7:30 p.m., they might close early. I arrived around 6:15, but I was told they were closing at 7:00 pm because the owner had decided to close early since there were no bookings.

I mentioned that their door says “walk-ins welcome,” and I had already called ahead. I was told, “This is a private business the owners can do what they want.” I was also asked, “Why didn’t you call me back?” Even though I was never told I needed to confirm anything.

I’m not saying this is a bad business. Maybe many others have had great experiences here. But I do think it’s important for first-time visitors to know what to expect. People come here seeking peace, healing, and relief, and I left feeling dismissed and more stressed than when I arrived.

I hope the studio will consider how these early impressions shape people’s experiences, especially when they advertise themselves as a welcoming, walk-in–friendly, stress-free space. I don't know why I gave 2 stars, perhaps because the opportunity exists? I hope this feedback helps them create a more consistent and welcoming experience for...