Braum's Ice Cream & Dairy Store — Restaurant in Frisco

Reason for the one star is not the food but the service at this location. Braums is a great place for burgers and ice cream so I would recommend it. Again the issue is this location's staff.

Came in to order just for myself and the place was busy regarding getting food out during the lunch rush. I get that and raised no complaints in waiting for someone to take my order. However, 10 minutes passed of which no one even bothered to ask had I been helped. During this period about 5 employees walked by. More so, the employee working the drive through window was the assistant manager. Not once did the assistant manager tried to flag someone down to take my order. It wasn't until two other families came up behind me that the assistant manager finally decided to take our orders. Even when they finally did this there was a bit of an attitude from them in taking the order. Not only for mine but some of the other people ordering.

I am someone that is patient and understanding enough when employees at a food place are in one of there busy times during the day. But even in such cases there is usually someone asking if a customer has been helped at some point or saying they will be right with you when they can. This wasn't the case however. Also the attitude of the assistant manager was uncalled for. I can get as well people may be tired or can have a bad day, but you don't take it out on the people who are paying you money.

Again folks that read this Braums is a great place typically but this location isn't. I still recommend it as a whole but I would skip...

This location is very hit and miss depending on who's your server. We were served by a young man with a bad attitude. He refused to speak to us unless we spoke with him first, which doesn't make any sense since his job is literally to talk to customers. It was our first time shopping at this Braum's and didn't know how to order. Unfortunately our first experience was a bad one thanks to this young man. This place is crowded, the line goes around the building, the inside is hot and sticky, people don't wear masks, nobody knows what's going on, they employ children who are barely above the legal age, and these "employees" have bad attitudes. Nobody looks like they enjoy working or attending to the people. Even the adults look lost, I feel sorry for them. You can tell that they're exploited, overworked, and underpaid. The second time we visited, we spent some 20 to 30 minutes in the drive thru trying to order some simple ice cream cones. There were 15 cars ahead of us and about 20 cars behind us. The only reason why we didn't leave was because it was nearly impossible to maneuver out of there. The young man at the window sounded so sad and depressed, as if he had been crying. Again, I felt for this young man. On a beautiful Sunday afternoon, these young kids should be out with their friends, not stuck in a hot restaurant with loud annoying little children running around the restaurant. He was polite and quick with helping us. We were out of there faster than what we...

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