Dutch Bros Coffee — Restaurant in Frisco

I usually love Dutch Bros and stop by often more like daily, but this morning’s experience was really disappointing. I ordered my usual drink but asked for whipped cream instead of soft top. When I got to the window, they told me they were remaking the drink correctly and offered me the first one (with soft top) for free. That seemed like a kind gesture, so I decided to grab one more drink to gift both to my daughter’s daycare teachers.

But when I went to pay, I was charged for the original messed-up drink on top of the new one I ordered. I asked about it and was told it was because I ordered three drinks—but that only happened after they offered the incorrect one as a freebie.

What should’ve been a $9 visit turned into a $30 one after tip. I left feeling more frustrated than appreciated. I usually have great experiences here, but this morning definitely...

A very simple interaction with angel made my day! She was absolutely the sweetest person I’ve met customer service wise I’ve met. I’ve worked in customer service for 15 years and Instantly you could tell she cares for people genuinely and has such a happy attitude! I never been to this location because I go to the one off Preston in prosper but I’ll definitely be going out of my way due to the friendly atmosphere. Other workers were polite and quick. Angel is definitely a huge investment to this location or wherever she goes. I have extremely bad social anxiety at times but I felt comfortable for the first time which is rare and that’s why I had to let it be known. Because that is highly uncommon for me to be comfortable considering my 15 years of experience. This location is definitely worth the...

Love love love my neighborhood Dutch Bros! Before this location opened, I would drive all the way to the Colony location for my DB fix but let me tell you, the Frisco location blows the Colony out of the water! 9/10 times my drink is perfect and you cannot beat the friendliness of the staff here at the Frisco location.

Delaney, Jenn, Sarah, Jess, Asher, Angel and sooooo many others have just been the best ever!

Yes, sometimes there is a wait at the drive-through... just be patient, it moves quickly! I have no problem waiting because the service and the people working here are awesome. And if some of y'all are so pressed for time, they offer mobile ordering now! Problem solved.

All in all, great location, great staff, great drinks. What more can...