Siena Massage — Local services in Frisco

So a couple weeks ago my mom had taken me here to get a massage after i had called her in tears because i was in so much pain from pinching a nerve in my neck and with my birthday coming up she offered to take me here to get a massage as she goes to the McKinney location all the time. Well it wasn’t a great experience , the massage wasn’t awful but i wasn’t able to relax whatsoever because the massage therapist Lisa talked the whole entire time , it started with her asking me if I had taken anything for the pain to which I responded that I already take a daily muscle relaxer from my neurologist so I just took an extra to help with the pain , she responded with “well you know if we had the healthcare like they do in Canada you could get Tylenol with a muscle relaxer in it” and cont.. she also stated at one point “I’m not religious but people ask me if they can pray over me all the time” and so on and so on and another thing she said is “i just want to give you a heads up i am very strict with my time so don’t expect me to do these couple of things the next time , i only did it because it was our first time together”. It threw me off as i don’t feel like I should know your political beliefs after having a massage done. Anyways , i wasn’t going to post a review but it wasn’t a great experience, but my mom had written a review about my experience . A man named Nate had reached out to her after her review and he put me in contact with a very nice woman named Jan. After speaking to Jan she apologized and said that that behavior was not acceptable and wanted to know if I’d give them another try for free. I advised I would love to after having a long weekend out of town for my birthday/little sisters college graduation. She set me up with Meayra today at 4 Let me just tell you she was ABSOLUTELY PHENOMENAL!!! I am a competitive bikini bodybuilder with a show coming up and on top of the pinched nerve have some serious knots and even with her really getting in there I WAS COMPLETELY RELAXED AT PEACE AND FELL ASLEEP! I am also going to sleep amazing tonight :)

Meayra I will be back and thank you for turning a bad experience into a great one and also a thank you to Jan and Nate! Ask for Meayra you will not be...

UPDATED REVIEW 2/2022

I was offered to come back and get a complimentary massage with a new therapist, after my previous experience. I’m happy I decided to give them another change. I was booked with Brittney and she won me back all over again. She said she was aware of my previous experience and talked through what I can expect, asked about pain points and any spots I’d prefer to focus on. What an amazing deep tissue massage! She was tender where it was needed and firm on getting the knots out. She varied her approach to getting the kinks out and gave me great advice on handling a pain point that’s been giving me trouble. She’s super friendly, kind, and personable. I left feeling much better! Slightly sore from having all the tension released but it’s a “hurts so good” type of sore. Thank you being proactive in reaching out and for turning things around! Many kudos to the team!

7/2021 I hate posting this because I used to love this place and always walked out feeling better than I walked in. Well that love story came to a a painful end in July. I signed up for a 90 minute deep tissue massage and was told Patty is the queen of deep tissue massages. I quickly learned that's not the case. I told Patty I had an injury that still flares up and I get pain in my lower back and in the shoulder blade area. It seriously felt like she did the whole massage with her elbows, digging into my lower back it felt like bone on bone contact. I was tense & cringed the whole time. Then I feel something hot and cold on my lower back and IT HURT. Turns out she had a Gua Sha tool and some quartz stone she used to manipulate the muscles etc. I'm sorry but if that's not in the description of the massage, I'd expect to be told that you have these tools and plan on using them on me. I left in more pain than I came in with. I felt pain when I got in the car and it didn’t feel right. Next morning I have bruising all over my lower back. Unfortunately all the therapists I loved are gone. Vincent is still the best but he was booked when I tried...

It was my birthday and my kids got me a message at this place. My appointment was at 10AM. I left my house at 9:15. The address says 230 Adriatic Pkwy, McKinney, TX 75070. I arrived at Adriatic dr. at 9:45 and could not find the facility. drove up and down Adriatic Pkwy and could not find them for 10 mins and still could not find it. I called them and she could not tell where they were. I gave her cross streets and she still could not tell me where they were. All she could tell me was that they were behind Starbucks.

Finally around 10:10 when I called agin, another staff answered the phone and was able to direct me. They gave the new client paper to fill out. While I was filling it out the paperwork, I took a call and a staff came to tell me that it was eating into my message time. I then reminded them that I had been looking for the facility for about 25 minutes when non of their staff could tell me where they were. The Message Therapist who was suppose to work on me decided to charm in and tell me that she had clients back to back and will only see me for about 40 minutes.

Their tone of voice was very condescending and belittling as if they were talking to a child. They did not make me feel like they wanted me there but rather like they were doing me a favor. I then told they that we could cancel the appointment and they can keep the money and the said OK and I left. There was no sorry for the inconvenience but rather OK. Great business...