Palio's Pizza Cafe — Restaurant in Frisco

Me and my friend came in with a large group of kids and the food wasn’t that great. We ordered cheese bread ,Palio vegetable pizza and a plain cheese for the kids and a Mediterranean to go. The pizza was pretty bland so we had to sprinkle salt and crushed red pepper so we can taste something. We were still happy with the our time there and didn’t make any fuss. When we left with our gaggle of kids and chaos etc we forgot to pick up our to go pizza. None of the staff reminded us even though we were sitting right in front of them. After returning a long time later (we went to baskin robins on Preston ) . We realized we forgot the pizza and came back. Since everyone in United States knows that pizza and burgers have a certain time frame when they taste good and afterwards taste horrible I first asked if the pizza would still taste good. The manager was thrusting the box in my face and said she doesn’t know but she “thinks” it would be fine. Not convinced with her words I insisted if they can make a fresh pizza. The manager had the gall to blame me the customer that it was my fault that we forgot the pizza and it is my fault I don’t remember what I had ordered even though I know for a fact its always the staff’s responsibility to bring the pizza to our table or hand it personally for to go. I dine out a lot and I know this is the way everywhere. I have been a loyal Palio’s customer for years and I am sorry to say this branch was a horrifying shock. The manager was very rude and said they will not make a fresh one even after I politely insisted that my husband is very particular about his food and would be very disappointed with par quality. The manager definitely didn’t care about quality of the food or that it would be compromised. A horrible and rude manager with a staff who are definitely scared of her. She was yelling at me across the restaurant when I left the place thoroughly upset. My message to Palio management: train your staff for better customer satisfaction and the importance of serving quality food. I left in tears out your door with your manager yelling behind me while your staff and other patrons were present in...

I would like to place a complaint. Regarding Palio's location in Frisco on N. Preston rd. I placed an order via telephone and went to pick up my order in person. The order was wrong and I had to wait roughly 45 minutes to get my order. Being that I only have a one hour lunch break I explained my frustration to the GM named Israel and he stated he would apply a credit at their location under name. He advised me that being that my entire lunch break was wasted he requested I leave and that he would take care of my credit which was to be applied. I called the Palios location in frisco this afternoon and spoke with a Manager regarding my credit and her name was Iscis Alcadron and she was very very rude and said there was no record of my credit in their system. Being that she was very unprofessional I asked her for her superiors information and she told me I can talk to whoever I want and that it was my fault for not getting a confirmation of my credit. I entrusted this to be done by the GM named Israel. At this point I am very upset. I ask that someone please contact me at the number provided...

Just left and will not be back! Guy making pizza was one of the managers (had a beard). I watched him over and over making pizzas with his bare hands. Touching raw dough, tomatoes, mushrooms, pepperoni, cheese, pizza after pizza. Never washed his hands even watched him rub his hands on his dirty apron. I nicely told the Hispanic female manager with the pink shirt on about this. Her response was “he doesn’t need gloves”. She continued to argue with me about why he doesn’t need gloves! That’s cross contamination and anytime you touch ready to eat food you have to wear gloves! Not sure where she got her food handlers license from or him. At the end of the meal he was still making pizzas with no gloves on. They obviously don’t care and sad they are in management training staff that way. Someone will get sick soon! I only posted on here because she didn’t want to hear the feedback...