Subway — Restaurant in Frisco

Recently, Subway has been trying to convince the public that it has completely reinvented itself. But the truth is, the food really isn't much different than it used to be. Nevertheless, though their sandwiches aren't anything special, in the past I would occasionally purchase one because they were edible, quick, and fairly inexpensive. Well, lately, Subway's prices have drastically increased and based on my experience, at this location, their food and service are both subpar.

If you think I'm being a little hard on them, you are mistaken. I had three bad experiences at this store in a row. The first two were just incorrectly made orders, which is aggravating but isn't really a hazard to one's health. But, on that third occasion, I took a bite of my sandwich and found a foreign object. Even so, before writing this negative review, in a public forum, I chose to email the company directly and let them know what was going on at this store.

Subway sent me two return emails. The first clearly stated at the bottom that it was an automatically generated email. In other words, no one from the parent company even read my complaint. Anyway, it explained that, based on the information I submitted, including the store number, that my concern was being "forwarded to the appropriate area." The second email had someone's name on it. They acted like I had just been inconvenienced and didn't mention the foreign object in my food. They didn't offer to rectify the situation in any way. The email went on to say, “I apologize your last visit did not meet your expectation” and “thank you for being a loyal Subway® customer and we look forward to serving you again in the future.” Why would they think anyone would want to go back to a place where they found something in their food? You know, I'm thinking the second email was also system generated but just didn't inform me of that fact.

So, in closing, even if you haven't eaten all day and are starving, I would suggest avoiding this...

Never Coming Back

If I could give this Subway 0 stars, I would. This used to be the most convenient location for my family — it’s the closest one to my house. But after what happened today, I would rather drive 15–20 minutes to a different location or eat Taco Bell than step foot in this store again.

The woman behind the counter, who I later found out is actually the manager, yelled at my daughter and caused a huge scene in front of other customers. It was completely uncalled for. My daughter was shocked and humiliated. Instead of treating us like valued customers, she acted like we were a burden just for placing an order.

Customer service here is absolutely nonexistent. It’s clear they do not care about their customers. What’s worse is that because this woman is the manager, there’s no one else to escalate the issue to. This is the standard she sets. That is both sad and unacceptable.

The lady is always grumpy, impatient, and rude. She doesn’t greet customers, she rushes through orders, and she makes the sandwiches carelessly. She constantly leaves out ingredients, and the sandwiches look half-empty. It’s like pulling teeth to get a decent sub here — and even that comes with attitude.

What’s truly disappointing is that Subway, a well-known chain, allows someone with such poor character and no sense of basic courtesy to represent their brand. This one manager is ruining Subway’s name and damaging the reputation of the entire franchise. If this is what they stand for now, it’s a real shame.

To anyone thinking of stopping here: don’t. Save yourself the stress. No sandwich is worth being disrespected like this. I never imagined something as simple as grabbing a sandwich would turn into such a miserable experience. This store has lost a loyal...

My girlfriend and I went in to the subway on Preston and Main on 1/12/19 at about 12:00, trying to redeem a coupon for 2 6” meals. We were served by a girl, who was clearly new to the company. When she rang us up, we handed her the coupon. She looked at the POS for about 30 seconds before saying “they don’t have this coupon on here anymore”. We checked and the coupon expired on 2/24/19. I used a coupon from the same page about a week before and there were no problems. We told her that was fine, and paid with $15 cash. Once again she looked at the screen for about 30 seconds and said “oh my gosh, I don’t know what I’m doing. Is this $15” I said yes. She then looked confused for a while longer. Finally I said I could just pay with card just so we could get out of this circus! I can understand being new to a company, but she was totally alone, and had absolutely no clue how to use their systems in any way. I hope this isn’t a new standard for this subway!

Edit: I made an order online over a month after the original post and was helped by a different employee as last time. I didn’t notice what his name was, but I do know he had a ponytail! This employee was very polite, and educated on his job! He took his time and completed the second mile service I’m happy to see at a restaurant. Glad to see that my negative experience was a one...