Taco Bell — Restaurant in Fullerton

Two words to describe here: Disappointing and Mediocre. First off, after spending just 10 minutes here waiting on my food after ordering in, it's immediately apparent that this franchise location cares more about the drive-thru window and mobile Take-Out only orders. Yes you can still order-in and dine on-site, but the building is claustrophobic and has five small tables that seat two guests each. The menu options are also limited; you won't see the full selection like at most TB locations. This location feels like a mini, shopping mall food court version of a Taco bell with a drive-thru window slapped on it. Next, the service was lackluster, and that's putting it nicely. I know people don't go to TB for service, but they didn't even follow basic requests here for my orders several times. When I ordered my food, the staff member didn't ask whether I wanted any sauce packets. The dining area didn't stock any. I asked one staff member for sauce packets. He heard me because he looked at me when I asked, but then he walked away and never returned. I waited 5 mins to see if he would heed my request. Then I asked the guy who was working the register and that took my order for sauce packets. He gave me a blank stare, ignored me, and went about doing something else. I waited another 5 mins. I finally asked someone else, the staff guy working the drive-thru window when he wasn't busy for sauce packets. I waited to see if he would follow through. He did, but still it's amazing how apparent the majority of the staff here don't seem to give two hoots about customers who order from the countertop vs. the drive-thru window. Id say just go to the TB locations on imperial hwy and yorba linda blvd, avoid the subpar...

I'm giving you guys 2 stars cause you really need to get it together and fix your orders seriously. I've never had this issue before but after this happening twice I've grown pretty upset. First make sure your shells are fresh and aren't old and stale like the Doritos taco that I had bought and ended up biting into it and it tasted awful. It was completely stale. And it was in the 5 box deal with the taco burrito. You guys should seriously check that god knows how many customers took a bite into a hard stale shell. Second make sure you know what you're doing cause my boyfriend and I went there recently and you messed up his order. He had ordered nachos and you guys only gave him the cheese but no nachos. You guys should know what you're doing and not make mistakes like that because it looks bad. I don't know if I want to come back to this Taco Bell not to mention that same day one of your employees who was working cashier that day was...

Employee was staining chairs inside the restaurant and a chemical order from the stainless so bad I asked her to take it outside because it's toxic and she told me no it's not and she was sitting at the wheelchair table screwed then she took the chairs outside and put it right in front of the wheelchair accessible entrance. And I asked the cashier to check and make sure my taco was way out correctly and I saw my tacos were already made and he delivered to me without checking the weight. No one seen happy at this restaurant! And trying to get some napkins and sauce people can't wait for me to get my sauce and turn around they had to order first and they made me wait and a little corner until they were done ordering people in the restaurant didn't say...