Papa Johns Pizza — Restaurant in Gallatin

They have 100% lost business with them. We ordered 2 pizzas and they were all puffed up and dry with no sauce on them so we called Rissa which I’m assuming is the night manger and she said we would need to come back for a quality check so I drove all the way back from home and we walk in the store and she comes all aggressively towards us and voids our order out and tries to say we didn’t pay for our order when I have proof we did but her words was i don’t know why your phone is saying that and said we needed to make another order and pay for it. The other employee went to say something let alone cussing towards me but she started telling him he needed to shut up that she had it. I don’t agree with voiding my order out acting like I didn’t pay for it because you didn’t want to fix what you messed up. And I don’t agree with the poor customer service and they way she spoke to the employee even though he was in the wrong too. I called corporate and made a complaint and they said my order was voided after she claimed she didn’t and never...

ordered an hour before closing and saw driver on other side of street. tried to waive him down for him not to see me. Called store immediately and they said driver had no phone so I'd have to wait for him to return to store. Not only was food late and overpriced for the order, sauces I ordered and paid for were not delivered and order was way late and not hot or warm. Driver's should and must have phones. He would've probably known where to deliver the first time out. I tipped driver because a problem like this is bad management and higher up the chain than him. Not only did I lose sleep due to waiting on overpriced barely warm food, missing items as well,, I tried ordering one last tie since, mentioned situation to manager or person taking order and they didn't care at all so I don't care to order from there again. They don't seem to take their customers seriously so I'll spend my money...

I order at least once a week, no less than 3 times a month. I love pizza and will always order it from this location.

They are fairly consistent in their product here. For instance, I love a well done bake, extra sauce, and adding several cheese options. Sometimes the sauce is dry in places, and sometimes it is so obnoxious everything slides off haha. Sometimes the cheese is thin, and the bake is not done enough for my likes. But the desserts never taste like pizza sauce, and everything is always delicious, and most always hot when delivered. And usually, it is pizza perfection and just as expected! Like tonight's delivery. MMMMMMM!!!!!!!

Based on the above alone I would give four stars, but management has been awesome to me, and we cannot control who makes the pizza when we order so FIVE STARS it is baby!...