To preface, my entire lifelong career has been spent in the professional food service industry.
This was a good experience until the resort owners showed up with their dog ten minutes after our arrival. I understand ownership has its perks. But it is never okay to allow your dog and toddler run amuck around the restaurant and resort floors. And it’s even less okay to see a food service manager having to go get their loose dog to carry it back to the family multiple times. Not only is this highly against food handler rules and obligations of said food handlers, it’s against the law. And it’s obviously expectant of the owners that food managers babysit their child and dog. The entitlement was astounding. The shame ought to be huge, but I doubt there is any. It’s very likely this is normal behavior for them. At the conclusion of our lunch, I spoke with the dog/baby sitter manager. When I brought this to her attention, she confirmed my suspicion that they were the owners of the resort. Wasn’t hard to figure out by their entitlement. She was apologetic. However, when I also pointed out that she never even washed her hands after carrying the filthy dog, her response was somewhat gross. “But I haven’t touched anything!” Will the health inspector accept that? NO! And neither should any customer of that restaurant or resort. The owners of the resort/restaurant should truly reevaluate their own behavior in their place of business. This isn’t appropriate in any way. Owners and management should be extremely embarrassed by their behavior. And from the sound of it, that behavior won’t change. And likewise, neither will their entitlement.
Owners deserves an F- Management deserves an F Server deserves an A Food quality deserves an A
Edit: and the potpourri aromatics through the resort is...
Read moreWe dined at Blake’s Bistro several times during our stay at the San Luis Resort and Spa, enjoying lunch twice and dinner once. The food, every single time, was outstanding. The flavors were consistently fresh and vibrant, and the kitchen is clearly capable of delivering memorable dishes.
That said, the dining experience itself was a bit more complex. On our first lunch visit, the wait for food stretched to nearly an hour, which felt unusual given that the restaurant was not particularly busy. I voiced this concern with the hotel, and to their credit, the food and beverage manager Tiffany reached out to me directly. She was warm, apologetic, and proactive. She even personally facilitated our next lunch, ensuring we were better taken care of. While the wait was still around 45 minutes even with her assistance, I appreciated the effort and sincerity of the follow-up. It showed that management genuinely cared about our experience.
In terms of food, it was well worth the patience. My children absolutely loved the ribs—though it’s important to note they take extra time to prepare, so plan accordingly if you order them. The kitchen also deserves credit for its ability to accommodate gluten sensitivities without compromising flavor. My two personal favorites were the Baja fish tacos and the grilled tofu, both of which can be prepared gluten-free. These dishes were flavorful, fresh, and versatile enough to enjoy at either lunch or dinner.
Overall, Blake’s Bistro offers an excellent menu with delicious, thoughtful food. Just be prepared to linger a bit longer than you might expect, especially at lunchtime. The service recovery efforts by management were genuine and commendable, and the kitchen shines when it comes to taste. If you have the time, it’s a dining experience...
Read moreMy boyfriend and I came in to this place and were greeted by a woman whom we wish would have been our waitress instead of the rude lady we had by the name of jade. We automatically felt shunned because we weren’t dressed in fancy attire and we were constantly being starred at by not only staff but guest alike not only because of our attire but the fact that my boyfriend is black and was the only black man in the whole place. We ordered shrimp cocktail that she didn’t explain wasn’t like traditional shrimp cocktail. We still ate it and waited some more until our drinks finally came. I informed the server that I didn’t care for the drink she instantly rolled her eyes, suggested another drink and that’s when I said no thank you you can bring our checks please. She brought the check with the untouched drink still on the ticket. I politely asked her to take it off because I didn’t want to pay for something I didn’t drink nor like and also told her I’m not trying to give her any trouble at all. She got a rude tone and said well did the manager come over here to speak with you again? And I told her that no manager has been over here at all. She rolled her eyes yet again and said well I told her to come over here so.. as she proceeded to walk off. The manager finally made her way to us and seemed aggitatated As if we were causing such a huge fuss. She snatched the check and said she would take it off after giving an ugly scowl. Never in my life have I ever felt so disrespected and uncomfortable at a restaurant. I have plenty of money. Just because I don’t dress up and waste money on expensive clothes because I’d rather be comfortable and eat in peace I felt like we were just treated wrong. Y’all should treat people with more damn respect. Never will I...
Read more