Subway — Restaurant in Galveston

Place was clean although service awful. Was in there tonight, and a girl with dark hair and torn up nails took me and my husbands order. Been sick with the stomach flu and not had a solid meal in 2 days. I understand that people sometimes have things going on in their lives, and we don't know what they deal with outside of work. However tonight was unacceptable.

All I wanted was a simple sandwich, and some vitamin water to rehydrate with. Not that crazy, right? After having the girl give me a bad attitude and stank face while preparing my food, I went up to the counter to ask her to change the beverage I wanted. It can be hard to hear behind a glass, but she kept incredulously asking if I was really saying their water machine broke. Finally I raised my voice, telling her that I thought the vitamin water was empty in the back.

There was an old man who came in, so I let her wait on him before doing anything. She then proceeded to hide in the back, probably posting snaps or something like that. As a former subway worker I get that there's other responsibilities, and that lifting those drink boxes can be rough. Having only 2 customers in a span of 30 minutes, I think she could have checked and informed me if she was out. If the girl was physically incapable of lifting that it would have been fine too. It's just that there was no follow up.

Normally I'm far more poised, finding either empathy for or amusement from the worst of service workers. Tonight I did give some additude back after being treated like an annoyance while being so easy to please. Even the sweetest people get fed up eventually. Don't want this chick to get fired, but she doesn't need to learn to wear a hat or hair net in accordance to Texas law, and wear an apron. Will be talking to her manager tommorow since I accidentally threw my...

I was visiting from out of state & wanted to eat along the beach. The location is awesome because the seawall is across the street & views are beautiful. This location had an incompetent employee working on 11/19/2012....barely spoke English....also this location doesn't accept Discover Card or the Subway Fresh Rewards card. Before I ordered, I asked the employee if the Subway Fresh Rewards card was accepted here to accumulate points & showed her the card for visual confirmation...she said yes. After ordering & about to pay this employee swipes the card as if it were a credit card & after about 5X of doing this says you must use another credit card!!!!!!!!!! Dingbat!!! Then I tell her it's the rewards card that she said was accepted here & then tells me it's not accepted. Was very dissapointed, but not surprised because this type of interaction is becoming very...

1220, typical lunch time for this place. Usually love it. One star, one reason. Greeted, ordered 6 inch steak and cheese, extra meat and cheese. Good paying customer, even upsold myself. Young lady scoops at bottom of steak container and immediately ask for fresh steak. She turns to mgr and says in Spanish "he wants fresh but there's more in here". She is told to help the next person in line. That "Mgr" then scoops the remaining bits out of the container I asked not to have and I walked out. No more of my hard earned money to this BS. I once product rotation and expiration, but a higher paying customer who asks for fresh ingredients should not be denied. Shame on you both. I am a 45yo with over 25 yrs of business experience, you never get a dollar from me again. I will go to the location on 61st...