Food was okay . There was nothing wrong with how the food tasted, but the service was extremely slow and we had to actively flag down the servers to get utensils and other items. They also made 3 mistakes on our order. First, they gave us a different food item. Second, they never brought out the fries we ordered. And lastly over charging us for “extra crispy” which added extra dollars to our bill. We didn’t bring up the last mistake because the whole ordeal had us waiting nearly an hour and half and we just wanted to leave.
*I'm assuming the comment came from the women with the red lips that gave us a scoffing look when I discretely told the other server that our order was wrong. We have been coming to love letter since I was in middle school (about 10 years) and we always order the original fried wings with the sauces, which I clearly double checked with the other employee who took our order. It seemed like there was a language barrier between the male server and I, so I told him privately that our order wrong (I would of love to see the video by the way). Also, we only ate 2 pieces of that "wrong order" and the lady with the red lip took that order back. And yes the food was okay and we ate all of it. Can't let the food we're being overcharged with go to waste...Not in this economy! I gave an honest review and even tipped our bill even after this "chicken dilemma". Do what you want with this info. And best of luck to your...
Read morePizza and chicken in one joint may sound odd. But this place is one of the rarest restaurants that you can find that can actually cook BOTH good as hell! Don’t be fooled by their name “Love Letter.” Ain’t no romance in this joint. Ladies who work there are super nice. But once they whip their cooking tools, it’s a straight up I-will-feed-you-good-food business.
I have always loved their interesting kinds of pizza with Korean taste. I recommend bulgogi pizza because everyone loves bulgogi. And very interesting that it works perfectly for a pizza topping.
Fried chicken? You say no more. You go here and eat them fried chicken. You will most likely not go to other places unless you have no choice. Their extra crispy outer coat is crispier than how crisp Ryan Gosling looked on “Crazy Stupid Love.” And inside is juicier than Michael Jackson’s “Butterfly” seeping in your ears and heart. Must try their extra hot sauce because that spicy-ness will linger on your pallet and in your brain until you fall asleep, then wake up only to find yourself that you want more of that sh*t. You don’t believe me? Witness so many black people have their fried chicken to-go. When you have constant flow of black customers to eat fried chicken orders, you know this Korean joint is no joke how...
Read moreThis place has some of the most horrendous customer service I have ever witnessed or experienced. I placed an online order via google and my coworker called in her order. We were waiting for a pick up text for my food so we ended up leaving late. When we arrived we heard the cashier speaking ill of us to another customer for not picking up the order quickly enough. She called my friend who placed the order but had stayed behind and demanded to know why she hadn’t arrived yet. When she hung up on my friend she kept on ranting about us to the customer in front of us. When she realized that my other friend and I were there to pick up the order she looked embarrassed. My friend paid for the order and when I asked for mine she kept insisting she didn’t have anything for me even though I had placed my order over 45 min previously. She told me that if I paid again in store she would make me my order. I showed her my order confirmation and the charge and she still insisted that I was in the wrong and had to pay again onsite. She told me to call the number shown for a refund. When I called the number it turned out to be the restaurant number and she picked up the phone while I was standing in front of her. Overall I would never return to location and was...
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