Name: Pizza Hut
Telephone: (310) 329-9100
Rating: 4

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Posts

DeAlphriaDeAlphria

I ordered a Brooklyn style pepperoni pizza and was served a pizza with NO SAUCE AND PUDDLES OF GREASE. I called and a lady answered she offered a partial discount I refused that because only a full refund is acceptable and Pizza Hut's policy is to replace pizzas made wrong. She said she spoke to the manager and would remake the pizza if I came back that night however it was close to time for the store to close and I don't live near that location so I was told I would have a full credit added to my account. Last night I went to get my pizza and was told I would have to pay a portion of the price by the shift manager. She called the store manager and when she finished talking to him she still said I would have to pay a portion of the price. At this point her attitude was bad she kept saying she wasn't there when my original order got messed up BUT SHE TOOK THE ORDER! I don't like unhappy people making my food so I decided to leave without my pizza that I have been craving since they originally messed up my order days ago. The pizza was gross oil was dripping from it and the cheese was stuck to the dough. I couldn't understand how they forgot the sauce which is a vital ingredient

Maia RobertsonMaia Robertson

The staff is really nice and patient

Logan HowlettLogan Howlett

Excellent, everytime!

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Reviews of Pizza Hut

4.0

(213)

1.0

2y

I ordered a Brooklyn style pepperoni pizza and was served a pizza with NO SAUCE AND PUDDLES OF GREASE. I called and a lady answered she offered a partial discount I refused that because only a full refund is acceptable and Pizza Hut's policy is to replace pizzas made wrong. She said she spoke to the manager and would remake the pizza if I came back that night however it was close to time for the store to close and I don't live near that location so I was told I would have a full credit added to my account. Last night I went to get my pizza and was told I would have to pay a portion of the price by the shift manager. She called the store manager and when she finished talking to him she still said I would have to pay a portion of the price. At this point her attitude was bad she kept saying she wasn't there when my original order got messed up BUT SHE TOOK THE ORDER! I don't like unhappy people making my food so I decided to leave without my pizza that I have been craving since they originally messed up my order days ago. The pizza was gross oil was dripping from it and the cheese was stuck to the dough. I couldn't understand how they forgot the sauce which is a...