Big Boy — Restaurant in Garfield Township

The day after Thanksgiving We had breakfast and lunch The restaurant was crowded of course but the staff seemed overwhelmed. I really don't like to relate bad experiences to racism however it seems as if this was the case. We were a party of six and everyone of us had issues with the service and missing food items, cold soup and fries. Waitress talking loud to us but not to her other tables. She had a impatient resting face the majority of the time. She would walk away from the table so fast, not giving the table enough time to tell her everything that was needed or she would try to not make eye contact as if we were bothering her with our request. Granted the quality and speed of the food is not the responsibility of the waiter or waitress, we did notice that no other tables waited 45 minutes close to an hour to get their food. I will just say that this was one of my worst experiences ever at a Big Boy restaurant. We usually tip the 20 - 25% or more but this time no so. Actually I left out the restaurant before my husband paid because I totally agree with him but also I knew that is what they was thinking in the first place. I have heard this comment so often " black people don't tip " In fact we do tip and expect the same service and food quality that other people receive. No...

Don't waste your money! Don't believe any positive reviews. The waitress told another customer that the general manager wasn't paying the bills and that's why they didn't have some items. I went to this location because the other ones near this one had worse reviews. I'm disappointed and feel completely ripped off!

We walked in on a Sunday afternoon. First time ever visiting a Big Boy. The waitress couldn't have been less thrilled. She acted like she was stuck in math class and just waiting for school to let out. She took our order. The only positive with a big downside was the food came out in about 15 minutes. The downside was it was slightly warm, thrown together, order was messed up but we still ate the crap!

The waitress only filled one of our drinks. Never filled any other drinks. Not once did she ask us if we wanted desserts. Just completely zoned out and uninterested in doing her job. It truly was a bad experience.

The food for what you get is insanely expensive. Overall horrible experience. It's proof they will hire anyone to work and they don't care. We still left a tip but the waitress needed a hand written tip on how to properly do her job. It's unreal these places keep charging more but everything is going down hill.

Skip it at all costs! Eat somewhere...

I was so disappointed in the restaurant, we all were so happy to see a Big Boy. We lost are Big Boy years back, it unfortunately went out of business. Not because of lack of business, but a developer purchased the land, for more condo's. As soon as we walked in, I hate to say we should of walked out. It was Very messy No real dress code Sticky floors, and tables Lack of enthusiasm from staff We waited at least 30mins just order are drinks, when we had a party of 5, and there was 8 people in there already at prime dinner time. Are order was taken after another 20min wait. The food came out cold, after another 30min wait. The fries were definitely sitting under the heat lamp for ever. The burger pads tasted like they were heated up in the microwave. These are Big Boy staples, thats like buffalo wild wings serving up cold wings, it's there thing. As a business owner you can tell Staff was under trained Lack of enthusiasm No leadership Lack of owner involvement As 1 one my favorite places, that will soon be gone. This is a...