Wawa — Restaurant in Garfield

If I could give zero stars, I would.

I'd been debating on writing this review for a couple of weeks now, but after that much thought, I'll not only be writing this review, but filing a formal complaint with their upper management & Wawa's corporate office.

On the night of Sept. 1st. 2021, as most are aware, there was catastrophic flooding throughout NJ. This Wawa in particular was a veritable island. Dozens of people were stranded here, unable to go literally anywhere else. All surface streets after a two to three block radius of this Wawa were blocked either by flood waters, or by abandoned vehicles.

I watched this staff rebuff stranded individuals seeking food & water, asking if they could use bathrooms, & just looking for any information regarding the storm itself. I watched this staff lock the doors on people, refuse entry, to anyone, & then close claiming that they had "no staff." There was nowhere for their staff to go; all surface streets were flooded. I watched these staff members run to their vehicles, & then sit in them for hours while the storm passed. I know this, because I was parked in the back of their building next to them.

As someone who worked emergency services for both Hurricanes Irene & Sandy, I was not only horrified by not just the callousness of this staff, but also the manner of selfishness in their desire to clock out early due to flood waters that wouldn't have affected them due to their position of higher ground. What I witnessed this staff do was absolutely disgusting. What could've been a shining moment in simple humanity & common decency was instead a display of callousness & self centered individualism.

I dont think anyone would've expected employees to render aid, but to lock the doors on people, refusing them from purchasing food or water, prohibiting people from using bathrooms in an emergency. Their(these employees) actions were nothing short...

Since this location opened, it has been managed by a woman named Cilla & nearly all the problems at this establishment seem to directly stem from her. She has always been extremely rude, curt & very clearly puts on a fake smile that she drops as soon as you look away. She seems great at disciplining her staff/customers & I know several of the employees/customers are quite intimidated by her. It's a shame as this could be a great place to go. However, it seems Wawa corporate has no interest in addressing the many issues with both her & the store in general. I have tried to report various incidents & nothing was ever done (I don't think I was ever contacted back by Wawa customer service any of the times I called). People in these positions lead by example & this couldn't be more the case here as her actions are constantly mirrored by the employees here. I've also observed her picking on certain customers specifically &, in my opinion, mixing personal feelings in with your profession is never acceptable. What ever happened to the customer is always right? Well, at this Wawa, Cilla says the customer is always wrong. I would highly recommend going to another one of the nearby...

Ordered from here on Uber eats to get a few things ordered to my job for the week to have some snacks and drinks at the shop. I spent around 45$ on my order and more then half of it either didn't show up or was the wrong item. My ice coffee never made it to me which ordering at 11am specifically for coffee is never a fun sign. I also ordered a 64oz ice tea which was swapped out for a 16oz one but charged for a 64oz. My potato chips were swapped out with a brand that I don't enjoy. My cheese steak hoagie turned into a garlic chicken parm with ranch on it?!? My cookies and cream milk were also changed to low fat chocolate milk... I get it's a retail job but whoever was working the Uber eats orders for 07/14 at 11:15am should not have a job at your location. The fact that 2 bags of chips from a 9 item order was correct is insane and super unprofessional. I'd give you guys a zero since I needed to throw out half of the food you sent and reorder a second lunch but I'm not allowed to give you...