Subway — Restaurant in Garland

I would like to report a disappointing experience I had at your establishment on Easter. Despite ordering two sandwiches and specifying two fountain waters, I was charged two bottled waters instead. When my wife and I attempted to rectify this error and request a refund for the bottled waters, we were met with extreme rudeness from the staff member on duty. It is unacceptable for any customer to be treated in such a condescending and disrespectful manner.

Furthermore, when I requested a corporate contact number, the staff member refused to provide one and blatantly said what for, and when I asked to speak to the store manager, I was simply directed to a plaque on the wall. This level of dismissiveness and lack of accountability is deeply concerning.

I expect better from your establishment and would appreciate prompt action to address this matter. I kindly request that someone from your management team reach out to me to discuss this unfortunate incident and ensure that appropriate measures are taken to prevent similar occurrences in the future. Thank you for your attention to...

Waked in at 8:45 PM to order for 4 people with my happy face on. I had their orders all written down in my phone since I supposed I was not quick enough for the employee to tell her what type of breads I needed she was huffing and puffing, visually irritated and slamming her little pink knife as if that was going to make me go any faster. I asked her if she was alright or she wanted to catch an attitude. She said “well we are about to close” . I reminded her that they close at 9 and if she is upset then I recommend them close at 8:30PM. After I asked her to adjust her attitude as it was not my problem and tell her there are better jobs with better pays out there she proceeded to do my orders.She was no longer showing attitude and possibly she learned the lesson to have customer service skills if not she is in the wrong job. Called corporate and made sure I reached the owner to let him know she might need...

I ordered curbside when I got to the restaurant. I sat there for like 15 minutes then I called and asked her about my order. The girl said it’s ready I said OK well I’m already here. She said oh and hung up. Then I see her walk to the lobby and start sweeping totally ignoring me, so I waited for her to finish then I called again. The guy inside did his hand up like answer the phone she swung her hand up like when you say who cares and continued what she was doing. Never answered the phone, then went and got the bag, btw I ordered a veggie salad that was it , she came outside and almost threw it in my window at me. I grabbed it and left. I will be the professional here, I will also never visit this...