Popeyes Louisiana Kitchen — Restaurant in Georgetown

I like Popeyes for their chicken, chicken sandwich and mac n cheese only. My husband eats the flounder sandwich when in season. With that said, i ordered the 3pc chicken combo and when i tell you that the mac n cheese was disgusting, i tossed it after one spoonful. It literally tasted like it was made with dirty sink water. I get it may be the trapped steam that gives this flavor, but it was not tasteful whatsoever. I also dislike that the small/single size cup of mac n cheese was only half filled. Both meals were like this. I am used to receiving a full cup at other restaurants. When placing my order, the cashier (a Hispanic lady) was so hard to understand with her thick accent. She struggled to answer a question so i switched to Spanish to better ask my question (because, I too, am hispanic) and she just had a blank stare on her face and continued to reply in English. I was trying to make it a little easier for her but ok. As soon as I completed my order she just hit total and walked away to the back speaking Spanish. The manager on duty/shift leader had to cash me out. That was disrespectful. I may not return to this location if I have another bad experience (because I give places two chances before I ban it from my eat list). I hope management becomes aware of this and uses it...

It would be 4 stars, and should be, but why is it that every Popeye's I have visited in Austin and now Georgetown, doesn't seem to have hot fries when it's during a peak sales period? This location on Williams Dr is now on my growing list of fries mystery. My chicken sandwich also was tepid - again, HOW? During a really busy period is when popular items usually are the hottest, so is the crew at this place making so much ahead of time that they're giving out barely-warm food? Come on, guys. I live on limited income, and a trip to a fast food place is an occasional splurge. I like to be happy with the experience when I have one of those limited times. If I can get a tasty chicken sandwich and fries somewhere and it's always hot, I'll go there instead. Sure, it's nothing in the grand scheme of things for Popeye's. They won't miss my money. The real question then is: does principle matter to anyone?

The reason I gave four stars instead of three is to give props to two workers there. Both times I've visited, two drive-thru people are super polite and friendly. One is a sweet, young black woman and the other a sweet, young white guy. The manager there probably knows which two, and I think the woman I mention may be in management. Don't...

I visit this Popeyes location because both of the Round Rock locations are horrible. I always go inside to eat, because I learned my lesson about using the drive-thru during Covid. Every time I go, the staff has been friendly and the food has been hot and tasty. I agree with others that the employees children may be a distraction at times, but most times I've been there the children have been well behaved. My only complaint is that it is impossible to find a clean table. The last time I was there, I was the only patron in the place and nobody was coming through the drive-thru. This seemed like a perfect opportunity for someone to take some initiative and clean the tables and floor before people started to come back in. Instead of cleaning they gathered in the kichen area, laughing together in a rather loud manner. When I left about 15-20 minutes later, all the tables and the floor were still as dirty as when I walked in. If they can't keep the restaurant area clean, it makes one wonder what else they aren't cleaning. Amazing that this is a training restaurant when it's painfully obvious that they aren't even interested in how they present themselves...