Academy Sports + Outdoors — Local services in Georgetown

I have shopped at Academy for years, in several locations. Academy always seems to have what I'm looking for but little to no stock at the location I'm at, forcing me to check other locations. I've experienced calling to confirm stock & the item is no longer available in the 20-30 min drive to the location. As a result, I will call the store to confirm & request a hold. I've done this on many occasions throughout the Austin area.

In December 2019, while at the Round Rock location, I called the Georgetown location, confirmed stock, & requested a hold as I would immediately drive over (they only had 1 in stock as the shoe was on sale, so a hot item.) The first person I spoke to refused to hold it stating the Academy policy was to not hold items & I should purchase online for pickup at store. I explained too many times I have done that with low stock items for it to be canceled since the store doesn't fill it immediately & allows in store customers to purchase the item I have already purchased/paid for. Again, the employee stood his ground.

I then requested to speak with a manager, who stood behind the policy, but claimed the policy had been in effect for more than a year for ALL Academy's. I explained that I didn't believe this was a global Academy policy as in September 2019 the Austin/183 location held an item for me & October 2019, the Round Rock location held an item for me. The manager had the audacity to say that holding an item was not fair to in-store customers shopping who should have access before a customer calling to place a hold on an item with the chance of not actually purchasing it. My response to him "Is it not fair to customers who have purchased online, paid, to later have their order canceled due to the item no longer being available due to a person in-store purchasing the item after." He didn't have a response.

Luckily, I was not in immediate need of the product, so I ordered online, & chose shipping & to my surprise it arrived at my house next day. I know this policy statement is not valid & just yesterday, I was at the Round Rock location & saw several items with "Hold" posted on the items. I have not been to the Georgetown location as of yet due to the terrible customer service & absolute refusal to hold an item. The manager of this store should not have a management job. I cannot blame the employee as his manager is the ultimate problem. But I will never shop Academy in Georgetown, TX due to...

I just bought an Intex brand air mattress here a few days ago to go camping at Lake Georgetown. I didn't need it after all, so I came back to return it. They hit me with "Oh sorry, we don't accept returns on Intex air mattresses". No real explanation for why. Something about being just the middleman for Intex.

They wouldn't even let me exchange it. They didn't offer any other solution make this right. Just basically "Yeah that sucks, sorry."

Important note, no one mentioned this shady return policy exclusion to me at the time of purchasing this air mattress. So now I'm stuck with an air mattress I don't want or need.

If that wasn't irritating enough, I had to make another purchase here today, and when I tried to select the texted receipt option on the card reader screen, the screen didn't read my button press, so I have to not lose the paper receipt now. All the lady at the register has to say to that was "Guess it just wanted to print it. Oh well."

Thanks Academy of Georgetown. I don't plan on...

This store is not a store to do your trading with. I stopped in on 9/27 to use a $10 discount code for a work boot on my ranch. I picked up the wrong size.

Today, 9/28 I stop in to exchange for a different size. They did not have the size so they gave me a different style, still same brand and same price.

When I go to the customer service to exchange; the old lady did not know how to do a proper exchange so she said since my discount was used yesterday, it is considered expired and she can not honor their $10 discount.

I do home and call Josh, a manager. He said in order to get the $10 credit I need to come back to the store. He said he could not do that unless I come back. I reminded him that is another 40 minutes of my time for a store error. It is worthy to note, this was charged on an Academy credit card.

I told Josh this is why loyal customers go to the competition. He acknowledged that he understands but still would not do...