Starbucks — Restaurant in Georgetown

This has been my go-to neighborhood place to get chai lattes for years, on the daily. The employees have always been amazing, friendly and just rockstars all around. You're awesome you guys, you really are! They never get my order wrong. And after a rough very early morning, they make the start of my day that much better. However, lately I've noticed these young employees are seriously tense and theres some quick turn over. They seem like they're walking on eggshells constantly. They smile, they do a great job, but everyone in the neighborhood has noticed the difference. It's concerning. It all started with this weird new straw rule. In order to get a straw, we have to interrupt these folks from their busy job. And to their credit, they never give an attitude, never sigh or roll their eyes or anything. They smile, but we, as the customers, are still uneasy because we're interrupting them. Never have they complained about anything. I don't know who implemented that rule, but it was the start of these kids walking on eggshells. Who ever you are that has changed our neighborhood peaceful hot spot, change it back. For three years this was a happy, cool place to be. You, or whatever rules were put in place, changed it. You're the problem. Ease up, take a chill pill, go on vacation, whatever you need to do. But trust your employees to do the job they've been doing for years before you or whatever happened entered the picture. This is not the way to manage people and expect to get their best. I can recommend some good how-to books on the subject. Seriously, these kids are great. Look at some places in Pooler and know what a good group you actually have lifting you up. I won't even go to the Pooler Starbucks because they Always get my order wrong. Southbridge loves our Starbucks and we care about the employees. They know us. Please, let them do their job without killing their...

Another bites the dust. Usually I do not come to this particular Starbucks b/c they’ve been a hit or miss in the past. But I had an errand to run close by and decided to give them another shot, NEVER AGAIN ! They’re horrible ! First time they made my Frap, it tasted like sewage water. I don’t drink my drinks right away so by the time I noticed it I was half way across town. So now I have to drive BACK across town b/c the taste of the drink is pure disgust. I get here , they make it over. Now they leaving out ingredients and although a hint better. Still tastes like trash. At this point. I just want a refund. Thank you for wasting my time and gas and losing me money. But having to stop working at peak hour, to have a drink refunded. Thnkx !!!...

I have been coming to this location consistently for the last 3 years. I order the same drink every day. I usually enjoy the associates that work at this location since they are always pretty nice and upbeat. Recently however, there has been a lot of new workers and the drinks are either not being made correctly, or they aren’t taking the correct order. (This has happened at least in the last 10 times I’ve visited) I order an iced vanilla latte everyday. I know what the drinks supposed to taste and look like, and at times, it’s so light it looks like a blonde espresso. Either that, or more than half the cup is being filled with ice. It’s frustrating when you’re paying over $6.00...