Chili's Grill & Bar — Restaurant in Georgia

We visited on a Saturday night. We arrived shortly after 6 and was told they just needed to clear a table for the seven of us. There was a group of 8 that arrived after us who had a reservation, and they were sat right before us at on open table. The bartender came up to help the hostess since multiple groups were waiting to be seated. He took us to our table, made sure we knew how to access the digital menu and told us the drink specials. It took a while for our waiter to come take our drink orders (after 6:30).

We got our drinks and ordered chips and queso as an appetizer. While the waiter was taking our order, my 7-year-old spilt some of her chocolate milk. The lid wasn't on all the way, and she was trying to use her straw to mix it. We used all our napkins to clean up the mess, so we asked for more napkins to use with our food. It took a while before we were brought some paper towels (like the kind kept in the restroom).

It was taking a long time for our food, and we joked that he must have forgot to put our order in. The waiter came around and said he wasn't for sure what was taking so long but would check on it. The two kids meals came at 7:35 (we were at the restaurant by 6:10). We then had our two oldest kids’ food, half of my husbands, and the toppings of mine brought out 7 minutes later. My fajita was brought out about 5 minutes after that. My mom's food was brought out 17 minutes after the kids' meals by the manager. I asked her if she knew when our order was placed, and we wondered if he had forgot to put it in. The manager came back and said he had just told her that he had put it in 'a little late'. She said our order had been in 70+ minutes and that it was unacceptable. We were offered one free dessert for the 7 of us.

There was no apology. I understand mistakes happen but at least be honest about it. The table of 8 next to us had their food, eaten, and left prior to any of our food showing up. Three other tables had been seated after we had been there, had their food and left before us.

The waiter never returned to our table after the manager brought the last meal out. No one checked on the quality of our food or if we needed refills. I had to walk to the back to find the waiter and ask for boxes. While waiting back there, I had 2-3 other servers who asked if they could help and were polite.

We were hoping for a quick and easy dinner (hence picking Chili's) to celebrate my husband's birthday, but we should have picked somewhere else. Their special margarita was good, the food was okay, and the service was subpar. I hope our waiter was just having an off night because they...

Just added a Star for their nice, clean, Veterans day 2020 meals and a very professional talented bartender. They now have a better Covid "serving rhythm ". Nice improvement. Older rating- Had a medium dinner tonight. I realize Management reads these texts. Was seated in a booth in the dining room, Hostess was kind to clean the table and seats for me. The cleaning fluid, disinfectant was of good quality, the overused stained towel from the hostess station, not so much. Waiter was prompt, I ordered a drink from the bar, the drink arrived well made and proper. While sitting at my booth there exhibited a dull shaking rhythm and low base hum that permeated the dining room...making for a poor dining experience. I asked my waiter to listen for it, he could not hear it....another kitchen person came to the table at my request and hear (and felt) it...he called it a sort of cyclic beat....so it was there, it was not just me. I asked to change tables then proceeded to walk around the restaurant to find a table where the vibration was less prominent. I moved to the bar area, it was quietest. I did find what seems to be causing the condition as it is strongest under each of the AC/Heater down vents. There is a large air intake for the AC/Heater system located in the main dining room, a very large ceiling mounted industrial metal grid. By the way Management... that grill is very dirty and needs attention. I would make a guess that the fan bearings inside the air handler are starting to wear out or require periodic maintenance.... this would cause the vibration and the low base noise. As to the meal, the kitchen did well, I had a nice grilled chicken breast on a green salad. Regrettably once I moved to the bar my Waiter lost track of me. During dinner I went to the bar tender twice for assistance... once for a knife so that I might eat my meal and once for a pen so that I might pay for my meal. During my time at the restaurant I did not see any on the floor Management/Supervisor checking on Guests or meal quality. As I left no one said "Thanks" or "Good night". So not a...

It's been a while since I've been to this particular Chili's because previous experiences were lackluster, but I recently went to a Chili's in another town and the food was good so I decided to give our local one another try... I really wish I hadn't. To start with, they gave my daughter her kids menu (it's paper and they're SUPPOSED to be disposable) and when she opened it we quickly realized it had been used previously - it had coloring and writing on it and bits of food markings. We asked for another one and explained why and they brought a new one out but didn't bother apologizing or explaining why she was given a dirty, used one to begin with. Next, my husband ordered the Texas Cheese Fries as an appetizer. It came out completely overcooked (see photo). The cheese was rock hard and crispy, though they did sprinkle it with fresh green onions. As my meal, I ordered the original with beef Skillet Queso. The skillet came out with barely enough queso to cover the skillet, I couldn't even really "dip" my chips because I'd immediately hit the skillet. In the photo I posted, I scraped the queso back with a spoon to show how shallow it was served - the photo was taken before I even attempted to eat any. (See photo) It also tasted really bad, like something was wrong with it - I've ordered it recently at another location and it didn't taste like that, so I know it isn't just the recipe. My husband's mashed potatoes were served at a temp that felt cooler than room temperature. My daughter ordered the kids quesadilla and it came out completely inedible. Her tortilla was as crispy as the tortilla chips. The cheese inside was completely hard and overcooked. (See photo) My sons ordered the Seafood Alfredo & the Bacon Avocado Grilled Chicken Sandwich. Both boys were happy with their meal, but when my middle son asked for a to-go box for his leftovers he was given a box that contained a long hair (seen in photo) so he decided he'd rather just...