Culver’s — Restaurant in Georgia

Long read, but my car broke down at the drive-thru menu, and the rude owner/manager called the cops on me! UPDATE: The "Culver's (owner)" response below got me to an online survey that did nothing but make me more angry. If "owner" is the location itself, they don't care. If it's Culver's corporate, neither do they. I'm going to figure it out one day and that will determine if I continue spending my money (or my friends in MI...) at Culver's ever again.

I'm going to add another negative review of the owner/manager of this location.

I'd JUST discovered Culver's in Michigan 2 weeks ago. I was thrilled to find them in metro Atlanta. Today, I stopped by this location on my way from my daughter's in Johns Creek to my home in Tucker (45 minutes to my home, 15 minutes from hers). I placed my order at the drive-thru menu board, but when I went to pull around, my car wouldn't go into gear...ANY gear. I told the guy who took my order that my car was stuck. Two employees and this older guy, with NO name tag, came out. The older guy (who's probably younger than me, Female 62) came out and told me I HAD to move my car. Me (cheerfully distressed): "Would if I could, but it's not going into any gear." Him (angrily): "You HAVE to move your car, I'm loosing money!" They tried pushing my car backward, then forward with my car "in neutral", but no movement whatsoever. Him: "I'm calling 911." Me: "Do you have a tow company to call?" Him: "No, but you HAVE to move your car! I'm calling 911!" I called 3 tow companies with him continuing to be rude to me. The last could come right away & got there & got me out within 60 minutes of my ARRIVAL at Culver's. And yes, rude dude called 911. The cop talked with me, was kind and sympathetic to my problem, and told me not to worry about anything. Meanwhile, the young men working there kept rolling their eyes about him, yet apologized to me time and again. So this rude little Culver's man also wasted tax payer dollars to call emergency services over something no one but a tow truck driver could fix.

And no, my order wasn't quite what I ordered.

Good news for me: there are two other Culver's closer to my home!

And to the rude little man: I hope this never happens to your spouse, child or mother, and if it does, I hope she has a kinder person who tries to...

We ordered 6 custard mixers. The order sat for a few on the back counter so by the time we got them, they were melting. Prior, I had to ask if that order sitting on the counter was ours because they’d been there for a couple minutes and received an “I don’t know” by Jasmine and I asked her, twice. We then asked her to tap Logan on the shoulder (because we didn’t get anywhere with her) since he took our order and instead of having him help us further, she gave him a food order and ordered him to go run it outside. I told her to take the food order outside herself so he could help us. Even Logan told her she could take it out to the waiting car. Jasmine started with an attitude so I gave it right back. Out of the 6 mixers, 4 mixers were identical in appearance but were different ingredients. Logan was busy helping other customers at the register so unfortunately we were at the mercy of Jasmine. When we asked her what was what, she said, “it’s what you ordered!” Again we said, “we know what we ordered but what mixer is what?” She said “here’s your receipt! It’s what you ordered!” Again, we told her, “we know we ordered but we don’t know which is which!” Again, Jasmine started in with its what you ordered! I asked for a manger and Jasmine said she was busy. I said I’d wait. By this time, Logan came back over and even made the comment that McDonalds can tell you what is what and that Culver’s needs a better system to differentiate what is what. By this time, Jay had come over to try and help figure out what mixer was what. They couldn’t tell either. Logan and Jay did an awesome job and apologized for Jasmine. Even another patron asked Jasmine to just help her at the register and focus on helping her because Jasmine couldn’t keep her mouth shut. I did tell Jasmine to shut up and told her she really shouldn’t be helping customers because of her tone and attitude. Even Jay and Logan told her to stop talking. At any rate, we eat here often and have never experienced an employee like Jasmine. Logan and Jay did a great job and remade one of the mixers because even they didn’t know what was what. We were able to decipher 2 of the 4 with their help. They were super helpful and we’re appreciative for the...

I have been coming to this location for years but after tonight, that will no longer be the case. Got there around 9:20pm on 6/23. I've been ordering the same meal the same way with no issues up until recently. Now when I order, staff has no idea what I'm asking for. Changes in menu items I can deal with. Changes in management? I can deal with. The problem is when I've repeated an order several times at the mic as coherent as possible, ingredient by ingredient and it is still made incorrectly. Not sure if he's a new owner/manager but the older looking worker I believe his name is Mr. Charlie. I have been seeing him more frequently and can honestly say he is the most pleasant presenting but rude person I have ever met. Masking rudeness with a giant smile doesn't make it any less impolite or disrespectful. After explaining at the window that my order was wrong, the young lady working the register asks me to pull up. That's fine. Once I pull up, Mr. Charlie comes up and asks "what's wrong?" I stated that the burger was made incorrectly and he asks "well what did you ask for?" I politely show him the receipt to which he replied "well that just means you added those things to what the burger already comes with." No sir. I stated several times that I only wanted this and this on the burger at the mic. He then proceeds to ask me "Well what would you like on it" to which I began replying to. I am immediately cut off, but still attempting to answer his question. He starts to become impatient and began talking over me, saying "You dont have to explain yourself" over and over as I am still trying to answer the question he just asked me. Why bother asking when you were going to cut me off immediately ? Love Culvers, but his attitude & passive aggression is not a good look for this location. Hope he changes or gets a new job so I can...