Jimmy John's — Restaurant in Georgia

After watching this location being built, I decided to try Jimmy John’s for the first time. I ordered a 16” #9 and a 16” #11 with Bacon. The total was $32.10. I got home and the #11 was not cut in half and the bacon, which I had paid $3.70 extra for was not on the sandwich. When I called to let them know and give them a chance to make it right, the manager got on the phone with me and in a condescending tone informed me that not only had he listened as I ordered, he had personally made the sandwich and the bacon was on it. IT WAS NOT. As both my husband and myself are restaurant managers, we know that mistakes happened. Instead of admitting to the possibility of a mistake, he basically called me a LIAR. My husband returned the sandwich to the store, however, the manager behaved as though we were somehow still lying, had removed the bacon just to leave a warm cozy bed to have the sandwich remade. Who does that? We are disappointed to...

If I could give this location negative stars, I would. The location on the app shows they close at 10 and it let me place an order and it says pick up as soon as possible. I show up and wait by the speaker for about 5 minutes with no answer. I decide to drive to the window & let them know im there. I show up and a girl comes out but before she opens the window, I hear her talking to her co-worker, yelling and saying “IF WE DONT ANSWER IT MEANS WE CLOSED” she then opens the window and rudely says they’re closed. I tell her I have a mobile order then she gets the manager and the manager basically tells me to kick rocks. I ask if they can cancel or at least tell me how to and she just says that she doesn’t know. I ask her to give me the customer service number so I can call and cancel it and she says that she doesn’t know it. Absolutely useless and rude. The store would operate better if they had robots...

This is the second time I came to the drive-in ordered my sandwich and they left out to meat. The first time it happened I called them up and they told me I was a liar that it didn’t happen. The second time I stated to drive through window opened up the sandwich pretty much right there in front of them no meat I went inside, asked for the manager, the woman said she was a manager she was not about rude And unhelpful then I asked for her managers phone number. She said she’s the owner then I asked if I can get the corporate phone number she said look on the Internet. I have a hearing disability from cancer and the woman who says she’s younger. It’s giving me a tough time about it. Laughing about it. Tell me I need to learn how to hear again , I’ve never experienced any kind of customer service like this at any place I’ve...