McDonald's — Restaurant in Georgia

Just a little dirty the floor hasn't been cleaned in a while Windows full of fingerprint smears french fries were cold they are understaffed. I just got on board today I will be helping this location to be better service. And also cleaning will greatly improve I was hired on as the janitor. Or rather maintenance.

Since my previous entry many things have transpired. I have noticed a concentrated effort to keep the lobby clean. They are demonstrating teamwork through the training app that is used by the crew. I did not get to serve the community at this restaurant.

I was addressed regarding my post, and was refused for service. Apparently an honest review is very frowned upon by corporate management and or board of trustees or investors came down a little too hard on the results of the review.

My intentions was not to create any hardships for anyone, only to give a unbiased opinion regarding the conditions in which a customer is expected to receive service.

This is not to take away from my loyalty to the McDonald's brand, as I have been with the brand for almost 17 years. And while I would have been in enthusiastic and perfect candidate for this location, my methods may be to revolutionary.

And in regards to whoever idea it was to refuse to hire me for giving an honest review, just remember the age old saying that even bad publicity is good publicity.

And one review is only feedback from the ones who matter, we the people who make McDonald's as successful as it is.

I wish that maybe I could have enlightened your marketing department on methods that can absolutely dominate any other McDonald's then a 25 mile radius with my valuable marketing secrets that can be applied to many different marketing avenues.

Such as Google AdWords, or even a YouTube channel which would not only boost morale of the crew, but would create engagement with the customers so that they would chime in the location which would cause Google maps to shortcut your way to the top of the search engine. Oops did I just reveal one of my best kept marketing secrets?

You can thank me later. And for what it's worth not everyone who chooses to work is a member of the poor class, or middle class society.

So before you send your managers to threaten me with not being hired and therefore being forced to be without income, they should not assume that everyone is the same.

I genuinely love food service, servicing machines that indicate they are in need of maintenance. And I love keeping the floor immaculate and the oil in the fryer immaculate.

But you see, I can afford to open up a new McDonald's franchise for every day of the week for a year. Probably longer but I know it cost about 1 to 4 million dollars to open up a successful McDonald's franchise.

So that should be an indication that my intentions was to build a team. To have a expectant experience of excellence for each and every customer who walks through the door. And without excuses, nor...

Front counter service at this location was abysmal to say the least!! I stood at the unmanned front counter 15 minutes from time of my entry to receiving a subpar order...despite being the only person in line upon my enrty.

As I approached the front counter at entry, the MOD barked ,"Order at the kiosk and pay me at the counter". No greeting, smile, warmth or 'happy you chose to dine here's attitude whatsoever.

I had already selected a coupon on the app but completed my order on the kiosk as commanded.

I remained standing at the counter with no further interaction from anyone for almost 10 minutes. Additional guests entered to place orders and where met with the same gruff greeting I had received...NONE...Except to place orders on the kiosk.

Each man (5 separate in total) was at least 60 years old and stated they had no idea how to work the new age ordering system. I stated to the MOD the men did not understand the kiosk and she would probably have to ring up their orders old school. MOD made no effort to help or to send a McDonalds employee over to help. The front counter remained unmanned as the MOD focused solely on filling drive thru orders.

The gentleman who entered roughly 5 minutes after I did, subsequently left without ordering anything. The MOD's only interaction with him was to bark,"Are you picking up an order?" He stated he was trying to place an order. She barked again, " Place your order at the kiosk and pay me at the counter". That was their last interaction.

Upon finally receiving my requested 'fresh nuggets', 15 minutes later (4 were fresh and hot, one was lukewarm and the 6th was old and hard) with my large Mango Slushie (1.5 inches below the rim of the cup...see photo), the MOD barked as I requested a fuller cup,"it's a machine. I just press a button". That was the end of that conversation as she returned to filling drive-thru orders. Smh

I suppose tasks like calibration of equipment are lost on this MOD...As well as adequate staffing to meet demand, empathy, good Customer service, attention to detail and plain old common sense leadership by example.

I am very verbose and bothered by this entire fiasco because I am a retired District Manager who started her career at McDonalds in 1984. What passes for acceptable Customer service in Atlanta today is an embarrassment. What happened in this McDonald's today should surely embarrass the owners and or top brass.

They probably lost customers today...as well as every other day service is this negligent, uncaring and lackluster. There is far too much competition for consumers' disposable income for us to accept being abused...and loyally return for more abuse tomorrow. Hard...

I went with a friend and her kids and when we went in there was commotion at the front register. I watched the kids play while my friend ordered. There was a young man who brought her food to her within 5 minutes. So then I went to order and the same young man took my order. I go back to the same area and wait. After about 15 minutes I go back and tell them we're getting ready to leave now and I never got my food, I'd like a refund. The young man who took my order sincerely apologized and grabbed the tray with my food on it. I just assumed they got swamped and didn't get a chance to bring it so I said it's fine I'll just take my money back. He grabbed the manager but I could hear her talking mess before she came over to me. Then she made me wait. When she finally came she was so disrespectful. No apology just accusations. She said where were you at. I replied she said well I called you. You were supposed to come get it. I said okay I'm sorry can I just have my refund. She said ma'am what does it look like I'm doing. I'm getting your refund. Did you get a cup? I replied yes. She said I need that cup. I said okay no problem, it's at the table. She said I need it like right now. I said okay give me my refund and I'll go get the drink (I didn't even touch it yet). She sends the young man to go get it before giving me my refund. Then she said did you have a number on your table. I honestly replied no. She said well how did you think I was going to find you. - I wanted to ask her why wasn't I given a number if it was a number entered on the ticket she called. How was I, (the customer) supposed to know that if you (the customer service staff) did not state that's how the establishment is ran? But I kept it to myself and tried to turn things around. I apologized again and tried to tell her to take it easy, I could see tensions were high in the restaurant as we walked in but it's just the devil, she walked away as I was talking and when I asked her to come back so I could share some encouragement with her she refused. The other staff did tell me she was just filling in for the manger (Michelle) who was out till the following Monday so maybe she was just a little overwhelmed. I hope things got better for her and next time they get someone better suited for that...