Panera Bread — Restaurant in Georgia

I ordered delivery on the panera bread app. I know that panera uses DoorDash as the third party that delivers the food.

My DoorDash driver stole my order. Meaning, they picked up the order and then cancelled it.

The staff at the Loganville Store handled the issue beautifully. When I got the notification that my order was cancelled, I called the store to inquire about the situation. The staff was very friendly at the store and did inform me that my order was picked up, they said to just wait to see if it gets delivered and if not, they would handle it.

About five minutes or so later, after speaking with my partner, it made the most sense to just call the store back and see what could be done. We knew at this point that the DoorDasher stole the order.

The staff member on the phone offered a few different solutions to rectify the situation. I chose to have them remake the order and I would just come get it.

Upon arriving at the store, EVERY STAFF MEMBER was extremely kind and friendly.

I waited about 2 minutes after arriving at the store for the staff to complete the order. Once again, extremely sweet staff and the order was made exactly right.

I asked to speak to the manager, as I wasn’t sure how to get my money back for the tip for the driver or the delivery fee. The manager explained that she refunded the entire order and had the staff remake it because she felt extremely bad that this situation happened. I offered to pay for the order and she kindly told me that it wasn’t necessary, apologized for the inconvenience.

I believe every staff member went above and beyond to make my experience better. Each staff member deserves recognition and honestly, a raise.

I was a bit frustrated at the DoorDash driver for stealing my order, but maybe that person just needed to eat. With how bad the cost of living is, maybe they needed the food more than me.

I want to give a huge shoutout to the staff at the Loganville Panera. They were awesome. It was much...

Went through the drive thru to grab some bagels and smoothies. It was only one car ahead. Unfortunately, it took about 30 to 35 minutes to get to the window.

The car ahead was antsy and actually checked his sandwiches for correctness...probably because of how long it took.

It was finally my tun and I was hoping, by now, my order was ready. Nope! I had to wait again for 4 Cinnamon crunch bagels to be split and lightly toasted. No cream cheese. The smoothie was ready and I finally got the bagels.

They felt heavy. I opened one to find someone toasted the whole bagel...no split. I checked the remainder.

The manager asked if it was a problem and I shared. She combstted my truth until I showed her the food.

She rectified it and said their system was slow booting up that morning...

That doesn't affect slicing and a toaster but maybe that explains the smaller in size bagels that were later revealed as too hard and too tough to consume. One even tasted of onions which presented a dietary concern for a family member.

I drank my green passion smoothie instead which crunched of ice.

No win for me today! I'll select another option next Saturday. Don't have an hour to spare in a drive thru for 4 pieces of bread! I'll sit at First Watch instead.

SN. No points given or redeemed because...you guessed it, the system wasn't working... only to tally the costs and take payments 😂

No this isn't the first bad experience. It was the best location ever, but in the last month, awful service and too...

The only reason I give this location 2 stars is because of the customer service line that I ended up calling. At one point, I would go to this location on my way to work every Saturday morning. But one morning a few months ago—I stopped. I got my usual. A bagel, coffee, and Greek yogurt w/ fruit. When I ordered, I was not upset or irritated. I was calm. I ordered calm. Everything was good until I heard one of the employees mimic me in the drive thru. I guess the employee in the background didn’t realize they had a hot mic, but when I heard it, I let the gentle sir speaking with me that I heard his coworker and when I got up to the window, I cancelled my order. At that point—f* the food. I instantly lost my appetite. I didn’t let it go (obviously) because I called the customer service line and they really saved my faith in Panera. I won’t be returning to this location. It won’t make a difference, but they were trash for that. I can see if I came off with an attitude from the jump, but I didn’t. I didn’t deserve that. Shoutout to Panera Bread’s social media platform for getting back to me so quick and shout out to the customer service line. They slightly saved this review. Furthermore, shout out to growth because the pre-therapy version of me would’ve cursed all of the employees out, but I will leave it up to the next...