Starbucks — Restaurant in Georgia

At this point, it’s less of a hassle for me to drive to another store than to come here. Every visit, we end up having to ask for our drinks to be remade because they just don’t taste right. The drive-thru staff show no concern for customer service.

Today, hot coffee spilled all over my hand from one of the flimsy cups. Since you stopped double-cupping, there’s no protection. The worst part? The person at the window didn’t even ask if I was okay or offer napkins—just rushed to move on to the next car.

It feels like all this store cares about is speed through the drive-thru, not quality or customer care. This used to be my favorite location, but the service and standards have gone downhill over the last couple of years. The only thing I can honestly look forward to at this location anymore is when JJ is working. At least then, I know the service will be friendly and the drinks will...

I asked for a Venti triple iced coffee with only half the sweetener. When I got to the window, he handed me a grande. I told him I ordered a venti and he said he would have them make another. But then he took a Venti cup, dumped the coffee in and added a ton of ice then handed it back to me. The order was specified to create a balance in the Venti cup of coffee, milk and ice. This was no solution. I created an iced espresso. When I told him that I saw what he had done and that it had not been remade, he said "well, I didn't charge you for a venti so if I make it like you want, I will have to charge you more." Pretty sure I would be ok with that since that is what I ordered. I certainly would not pay for a grande to get something I can't drink. He acted as if I was putting him out. Very...

Website says that they open at 7:00am. There were approximately 4 cars in the drive through line at 6:58 am including myself. When 7:00 am rolled around , no order had been taken... 7:05 am, still no order had been taken. At 7:08 am I called and was advised “we had a lot to prep so we won’t open until 7:15 am”. A lot of prep isn’t the customers issue. If the establishment is supposed to open at 7:00 am and you see cars in line, then you need to open and take orders. We as patrons shouldn’t be blindly waiting to be serviced due to the stores lack of...