Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Georgia

This Zaxby’s location is such a disappointment. I was once a frequent customer here. It had been a few months since I’d been here. After ordering my fries with no salt and coleslaw at the drive thru window, I was disgusted to see that the score has now dropped to an 80. They are barely holding on to a B rating. This location has historically kept high scores. They held a high A rating for quite a long time.

To go from an A rating to a low B is totally unacceptable. I will not be going back. We are in a pandemic. You would think that every eating establishment would be hold cleanliness to the highest standard. I feel that this establishment like so many others are taking their customers for granted. The fries were fine. However, the box was clearly handled by dirty gloves. I couldn’t even bring myself to eat the coleslaw. The container that it was in was equally messy. I chalk it all up to poor management. There are a bunch of children working in these places. If there is no oversight, you will consistently...

They have a sign in the store apologizing if you become addicted and I definitely am...to the wings. Zaxbys has THE best wings bar none. They are so crispy and seasoned perfectly. This store gets docked a star because it seems like every time I go, the size of the wings gets smaller. I usually get a 10 piece which fills me up but the smaller they are getting, I’m left wanting more. The Stockbridge store however has HUGE wings!! I usually can eat about 5 or 6 and am completely full. This store is about 5 miles from my house but I’ve started going much further to the Browns Bridge store to get normal sized wings. The drivethru at this store is super fast for a Zaxbys. The Stockbridge store...not so much. I’m hoping the wings at this store get back to normal size soon so I can return to my favorite Zaxbys.

Edit: my most recent visit to this store was even more disappointing. The wings were small and overdone. And they gave me 3 pieces of celery about 1 inch long each. See pic. They have...

This is my normal location fpr Zaxby's so I frequent here a lot. I order the buffalo dip and tater chips quite often as well, so I know the routine of having to pull to the side to wait on them. Usually takes around 10 ish minutes depending on how busy they are. I waited for well past that time frame. I wasn't mad, they were pretty busy, during the time of people getting off work, so I thought I had just been forgotten since I wasn't right there in the store. I went inside to ask about it and the girl at the counter was shocked I had been waiting so long and immediately told the manager. They quickly made a fresh batch of the chips for me and I believe he was the manager, Michael, provided me with a very generous solution to the problem. I have worked years in retail, customer service, and restaurants, so I know how situations like these should be handled and this situation was handled perfectly. This is a prime example of excellent...