Smoke & Grain — Restaurant in Gilbert

Long story short, really good food, really slow and poor service and minimal a/c.

Longer version: Let's start with the good, table of four had mozzarella sticks, two ammo burgers with fries, nachos, and carne asada fries, when the food finally came out, it was definitely above average bar fare with plenty of TVs for sports. I would consider putting it into a regular rotation, IF it weren't for the following.

We came in through the gun range side, which was nice and cool in our Arizona heat. Upon entering the restaurant, it was uncomfortably hot, but we were already there and decided to tough it out (yes I understand it's a glass fishbowl of a building that's getting blasted by AZ sun). It took a few minutes for a waitress to come over, she took our drink order, waters were quick enough, first round of draft beers took 15 minutes to get and one was incorrect, but whatever, it's cold and it's a beer, we'll make do. While waiting for our drinks, we did out our food order in. Based on estimate timing of timing, it took 50 minutes to get mozzarella sticks (I walked into the range at 2:30 pm, didn't buy or shoot just looked around for a few min call it 10 minutes then went to the restaurant). I checked my phone when the mozz sticks arrived, it was 3:45, our burgers, nachos, and fries came out another 10 minutes after the mozz sticks. So all in say we arrived at 2:40-2:45, got the appetizer at 3:45, mains at 3:55, it was wayyyy too long. Between all of this we did have a second round of beers and they got them all correct second time around.

I don't understand what took so long, 2:30-4pm is the slow time for an establishment and staffing seemed adequate, a bar tender, two servers, and two cooks I could see for only a couple of tables of people dining and mostly empty bar top.

I had high hopes for this place, but slow service in a hot fish bowl will sway me from going back...

EASILY the best burger and fries I've had in 6 years of living in Gilbert. I'm a teacher, and my buddy and I were on limited time. After reading reviews and wanting to try, we called the restaurant and spoke to Adam to see if we could order ahead and have our food ready to eat when we arrived. Adam was amazing. He took our order, gave us no grief, and within 2 mins of sitting down, food was in front of us. Obviously, customer service was top notch, 5 stars. Now...come to the food, the burger was a perfect medium temp, juicy AS HELL, and so damn flavorful. I get my burgers very minimalistic....gimmer bacon, cheese, and that's it. I wanna taste the BURGER. And taste this burger I did. Very nicely seasoned with a delicious char flavor. The bacon was crispy, almost over done...which I like. Bun was toasted, almost too much...but again, I loved it. The combination of char and crunch and juices....SHEESH! So damn good. And they're HUGE 1/2 pound patties. Aside from the burger, the very well seasoned fries were piping hot and amazing. 15/10 WOULD RECOMMEND! To top it all off, Adam gave a couple hard-working teachers a bit of a discount and thanked us for coming in. He and the staff earned some new customers today and we will be singing praises to everyone we can. I'd like to tell you I'm excited to try some of the other offerings on the menu, but how can I stray from the best burger in Gilbert every...

I am a “regular” at smoke and grain, mostly because of the service, but also the food.

This establishment is one my favorite places, where the best bartenders work. Almost a “cheers bar” where everyone knows your name and what you drink. I have made endless friends, relationships; and memories at this place,

Beyond all of this, there is a manager, Adam, who always has the best customer service and interests in mind. On almost every evening that I have been here, Adam has been here. He’s wiping tables, answering questions to the menu, having conversations with customers, running food. In my opinion, holding down the fort. In my opinion, a good manager is the backbone of an establishment. Adam’s hard work doesn’t go unnoticed and I appreciate all he does. Adam is an asset to this restaurant.

Last, the bartenders, Zoey, Hallie, and Kenna are the best. They always know what you drink, what you eat and what you need.

Next time you go in; make sure to thank your bartenders and Adam! Many times managers go unnoticed. Adam deserves a huge shout out in addition to the tenders.

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