Dont go into kfc to grab some food an hour before they close. I was just there (02-05-19) and customers come a distant second to their closing routine. The pop machine in the dining area was dismantled, I could only order thighs, there were only a handful of tables available to me because they were doing floors. When I did get my food it was in a bag so I asked about a tray, which was met with an "oh, your eating here?" After that comment, I didn't inquire on the hot sauce I had asked for which failed to make it into my Togo Bag. Definitely, I sat down to eat my thighs in one of the few tables available. They began moving the booths away from the wall which was very loud. I had three helpings of listening to the ignorant, loudmouth manager, some young, skinny, blond woman in a pink fleece, establishing her dominance over the rest of the staff. Her shrill, nagging voice could be heard coming from all areas in the building making unproductive and rude comments, making it clear this is her first position of authority and drunk on power, while anyone who has had any leadership experience could see she couldn't manage Netflix autoplay. I was out of there by 9:15pm, and they close at 10:00pm. Pathetic display kfc, I haven't been this disappointed in your company since you...
Read moreDespite what Roccina said, I absolutely love KFC and will never stop eating there. So when I was passing through Gilette, I was so excited when I saw KFC. I knew where I was going! It was not my birthday but I did get a chocolate cake. It was in my bag. I do like hard rock and roll and was looking forward to listening to it while I dined in alone (I didn't have any buddies to dine in with, sadly.) Unfortunately, something that sounded more like what I hear on the radio was playing instead. Bummer. I was really hoping for that hard rock and roll. Johnnie's review scared me a little and I was waiting for employees to come out and be rude to me... I must have come on a bad day or something because instead of rude employees, I encountered extremely kind and helpful individuals who were so welcoming. And when I saw the infamous Ed, I didn't have a reason to complain so I sheepishly smiled at him, and he smiled back at me. He probably thought I was weird because he didn't know me, but he was still really nice about it. I highly...
Read more8-14-18 update. Changing the rating to 3 because the manager called and apologized and tried to make it right with coupons for more chicken. He said they are working on the problem. I still don't trust employees that don't care about the food they are putting out. I guess I'm too old. Even when I was young and waiting tables I took pride in the quality of the food I served.
Check your order before you leave. Ordered fresh cooked hot wings and they are overcooked, hard and no one can eat them. Whoever boxed them up should have seen they were over done. Instead they took my money and sent me off with crappy inedible chicken. Thanks a bunch. I live 40 miles away and came home with food no one can eat. Great job Gillette KFC. I think I've learned my lesson this time. It's not worth the money, I either get the wrong order or get chicken that is hard as a rock. I'm done wasting my...
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