Sonic Drive-In — Restaurant in Gillette

IF YOU ARE GOING TO DISRESPECT YOUR CUSTOMERS, MAKE SURE YOU DO IT WHERE THEY CAN'T HEAR YOU! I called their customer service line and asked to speak to a district manager about the incident and I wanted a refund. I came back, and I very politely asked them to fix the problem and to bring me a hot and fresh meal. Instead, this girl comes out and says they're just going to give me a sandwich. Fine. After she brought me the sandwich she went inside and said "he's gone now" to which another employee replied loudly "GOOD!". They thought I was out of earshot. I didn't have time to make a second trip to the store because I had a flight to catch in Denver that evening. I called the store and asked for the district manager's number, and they said they don't keep it around. DON'T PLAY ME FOR STUPID! ANY COMPETENT FRANCHISE BUSINESS HAS THEIR DISTRICT MANAGERS NUMBER HANDY. Only a district manager or higher was able to handle this complaint because the manager of the store trained their employees to be this way, and that disqualified them from being able to deal with the issue. 5 days passed, and no refund, no phone call, and nobody cared. If I were COMPLETELY AND UTTERLY LAZY, like Sonic and its managers, and I waited 5 days to call somebody back, I would lose my work license. The manager needs to lower their head in shame in the absolute failure that they are for teaching their employees that it is an acceptable practice to mess up an order, not completely replace it hot and fresh, since I had to turn around and wait for them to fix it and the food was getting cold, and to completely disrespect the customer behind their back when you think they can't hear you, all while taking their money for the privilege. I'm going to consider the issue closed. I was wrong to think there would be competent management able to resolve the issue. TOTAL FAIL ON ALL LEVELS!

UPDATE: So not long after this gets posted, a manager FINALLY decides to call. Well they didn't get in a word edgewise. They lost that privilege when they decided to ignore my complaint for 4 days. If they didn't want me to share my experience, they should have called me back immediately or even the next business day, not on Friday 5 days later, after I posted my experience. They should have not even called at all. All it did was highlight the incompetence that is apparently rampant in this store, and insult me, because only after I decided to write about my experience and share my opinion did they even attempt to call...

Went through the drive through today (08/25/17) around 3 pm. I got in the left lane. I was 3rd in line and sat there for 10 minutes without moving as cars in the right lane would order and move along. The 1st out car in my lane eventually got out of line and drove off. The 2nd out car waited roughly 3-4 minutes to order then got out of line and left. When I got to the order menu I waited 5 minutes in line and after saying hello 3 times with no reply and getting passed by 2 more cars from the right lane I got in line and waited my turn to get to the window. I told the cashier I was late and asked if I could order at the window and pay quick then run inside and get my food since I was going to be late for work. She replied you can't order here you can come inside to order. Forget it I left and went to dairy queen with no issues. Do not offer two drive through lanes if the cashier can barely manage one or at the very least notify the employees to alternate orders between lanes. It's kind of ridiculous one person can wait half hour to place an order while other people show up 10-20minutes after you, sit in line for 1 minute and get an order placed and drive up to the window. No more sonic for me until the staff are better trained at the...

Went to Sonic before shooting off fireworks. My husband placed his order, and the cashier asked medium or large. My husband said large please I ordered cheese sticks, and she asked me ranch or marinara sauce. I said Marinara, please. She put in whatever she felt like my husband's came back with medium, and mine came back with ranch. Emily fixed my husband's, and when the girl came back with my husband's corrected order, I told her that I had asked for marinara sauce. She then blamed the kitchen staff who put the order together, and then I showed her that she was the one who put Ranch in instead of marinara when I placed my order. Then she proceeded to argue with me that I ordered ranch. I never ordered ranch with my cheese sticks. I was more upset that she wanted to argue with me about what I ordered. Odd enough she blamed the kitchen until I showed her she's the one to put Ranch in.

It's the customer service. I erupting have said anything had she but argued. Accidents happen but to argue. Whatever. I'm fine...