McDonald's — Restaurant in Gillette

Went into this location on Sept. 24 2021 12:08 (it was slow). I understand that they get busy, as I have been in the service industry for a long time. I am currently an Operations and Customer Service Manager and I have to say, I was very displeased. An older woman by the name of Karen "helped" me. I ordered a spicy McChicken, a 6 piece chicken nugget kids meal with fries and a large coke for myself. The sandwich was fine, but the rest was entered into the system WRONG! I only got a 4 piece chicken Nugget for the kids meal. My large Coke was put in with the HAPPY MEAL and then an additional apple juice separately. I get mistakes happen, but as I tried to remedy the situation Karen raised her voice claiming I didn't order the happy meal at all! I ended up having to tell Karen 4 TIMES that I wanted a Happy Meal and all she could muster up for a reply was "You didn't order a Kids meal" The lady in front of me had to pay in all quarters (which I get, I have had to do it before). Instead of being patient with the customer, and helping Karen raised her voice and made it seem like all she was doing was rushing the customer to finish counting. When I got to the register, I asked Karen how she was doing and she replied with an eye roll and "I'm fine I guess". She was rude, disrespectful, had no motivation for her job. I felt like she was there to get a pay check and not give out quality customer service. In my time there I overheard AT LEAST 6 other parties complain about how she treated them. If this is not resolved, not only will I stop going to this location, I am confident that there will be others who also take their...

I am writing to bring to your attention a matter concerning my recent dining experience at your establishment. On 9/21/24, I dined in at your [specific location] and encountered an unusually long wait time for my food order, which exceeded 25 minutes. Given that your restaurant is known for offering fast service, especially for dine-in customers, I found this delay quite surprising and concerning.

I understand that certain factors such as high customer volume or operational issues can occasionally lead to delays. However, there was no visible indication that the restaurant was unusually busy at the time, nor was any explanation provided for the extended wait.

As a loyal customer, I value the quality of food and service that McDonalds typically provides, and I am hopeful this was an isolated incident. I would appreciate it if you could look into the cause of the delay and take any necessary measures to ensure that dine-in customers receive their food in a timely manner, consistent with the standards of fast food service.

Thank you for your attention to this matter. I look forward to your response and to continuing to enjoy my dining experiences at...

Tonight was the worst experience I’ve had at this McDonalds. First off while waiting for awhile for a door dash order I decided I was going to also make an order to feed my daughter. While trying to get the attention of the staff who appeared to be the manager that was taking orders she was standing at the food line with her back turned eating chicken nuggets. 5 minutes later she comes to take my order and says I can’t make an order if I’m doing door dash. My bf and I decided I would stay here to feed our daughter and he would do door dash. Sahel took my order I went outside and brought my kids inside to wait for the order. While waiting for our order the staff were talking about someone’s lil brothers mom and she’s always on drugs and talking about another “ heavy weight customer. I noticed that they made sure to do my order last even after people who ordered after me making sure my bf left with the door dash order first.. not very professional or...