El Pollo Loco — Restaurant in Gilroy

Not to ruffle anyone’s feathers, but if you’re looking for a fast food review of El Pollo Loco, you should probably just skip it. Can’t imagine who might read this review looking for outstanding food, but if you’ve made it this far, don’t chicken out! I’ll do my best to wing it without breaking a leg. First off, they have a cleaver for a door handle, which made me chuckle. I may like white meat, but I also love dark humor. The restaurant was clean and the staff were helpful. My gal had her feathers ruffled because it took a bit longer than normal to get our food(5 or 6 minutes total?) and just when I thought she flew the coop, our scratch arrived. One had to rank fast food on a fast food scale, so anyone expecting a Costco Rotisserie to be served should click their heels together and say Costco three times(which for $5.99, you’ll lose your head over THAT value!) But we weren’t at Costco and didn’t order a rotisserie chicken. We ordered chicken salads, and they didn’t taste like chicken sh*t. The lettuce was fresh, like it had been plucked from the fields that very afternoon. The chicken was tasty, so no one laid an egg. The avocado dressing was worth crowing at the sun over. All in all, a 3 out of 5 due to the food being overpriced by about 30% and me having to listen to my gal’s squawking for two...

I recently returned for my 2nd visit here and the food was good but they do not give much protein (chicken) in the bowls. I walked in the prep guy said something in Spanish to make the entire staff look to see who just walked in the door. Even the cook working the grill turned about from flipping the chicken to look. The cashiers back was to me and she says "oh ok" and starts laughing before turning to face me at the register. I must say this may have been because I'm not a match to the staff there or the area if you know what I mean. I planned on making this a weekly visit after the first try because the food was good in my opinion. Not sure now. I believe in a business, you dont make a customer feel unwelcome because of...

This review is solely based on Drive-thru personnel Giovanni. He is extremely RUDE, he is very unfriendly and works with a attitude. We went thru drive thru to order and he forgot to add the condiments for the soup and he forgot to give us plates. When we asked he handed them to us with carelessness and they almost fell. I understand our times right now are extremely vital with this pandemic we are all experiencing BUT, we don’t need people’s attitudes along with the other stresses we are all facing. He just shows a IDGAF attitude and we don’t need that. He should be lucky and happy he has a job while others simply do not because of...