Sleep Number — Hotel in Gilroy

I would like to give kudos to a Sales Rep at the Gilroy Store named Anthony. Although he was not our initial sales rep, he ended up taking my payment and closing our sale. My husband got a total knee replacement recently and will get another one in a few months. Part of the reason we bought this bed is to give him more comfort as soon as possible, Initially we were given a 4 week delivery date. Anthony got that moved up a full week for us. I had to amend our order and change to a Cal King Full Split and our delivery date was pushed out again. I called Anthony and he was able to get our date moved up again! I am truly impressed with his customer service. He is friendly, helpful, empathetic and professional. He didn't have to help me. I don't think he even got the commission. He is a great asset to your company. Thank...

Dear Guillermo

My apologies for not sending this Sooner. The New Bed had me in a coma . Haha 🙏I just wanted to take a moment to sincerely thank you for your exceptional customer service. Your professionalism, attentiveness, and willingness to go the extra mile truly made a positive difference in my experience. From opening the doors minute's before closing. Still taking the time to listen to my bed needs. Even on the day of purchase you remembered my sons birthday. Bringing him pokemon cards. He's still has them on his display.

It’s rare to come across such a dedicated and helpful individual, and I genuinely appreciate the time and effort you put into assisting me. Your support did not go unnoticed, and I’m grateful for your outstanding work.

Thank you once again—keep up...

First of all, I have had nothing but great experiences shopping at this store. From when I first bought our bed 2 years ago, to each time I've needed to purchase linens/bedding, I have been helped by wonderful staff. The most recent visits, I have been assisted by Ten, a knowledgeable, dedicated, & professional employee who answered my questions & allayed my concerns. I felt Ten truly had my best interests at heart. I have appreciated our purchase experience of the bed from the outset & am certain other customers will be just as happy...