Subway — Restaurant in Gladstone

I really wanted subway and this location was the closest. I went in at 6:58 pm and I was greeted by a very very rude older lady who obviously hates her job and she said "do you have a remote order?" And I replied "no." And she said "I am only doing remote orders, I'm closing" while she was making sandwiches. Nothing is put away, she did not seem to be closing, and I said ok so you can't just make me a sandwich, she said again "I'm only doing remote orders" so I said "so I can just order online right now?" And she said "ugh I guess" she really made me feel like an inconvenience to even be there. I work in food as well and if I am going to be closing over 3 hours early, which I never would be I would at least lock the door. As they have a parking space outside for online orders and you text them when you are there. It's not a huge deal at this point. She was just so rude and angry and I'm sorry she must have been having a bad day. I work in food like I said but I never take out my bad day on the customer. She should be happy she was getting to close 3 hours early bc she "didn't have a closer" bc at my job if I didn't have a closer i would be closing my store and I wouldn't be doing it 3 hours early like she did and I wouldn't be mad at the customer I would be upset at the employee who failed to show up. I will not be back to this location bc reading the reviews I see alot of complaints about a snobby rude old lady that I assume is the same women so she's obviously rude all the time and my experience had nothing to do with her situation...

I placed an order online to the website and when I hit submit, there was some type of error where it said to try my payment again or use a different card. Well, I checked my bank account and the money was taken out of my card. So I called the subway I placed my order at and they did not receive it. The phone was then handed to the acting manager who promptly told me there was nothing he could do, and the only person who could help was not there. He was very unfriendly and talked as if he were just trying to get rid of me as fast as he could, I couldn't even get my money back unless this other manager was there and he refused to try and help any other way. This was a horrible customer experience, and from what I've learned working retail fast food, when these things come up, you're supposed to try and make up for the bad experience, not push the customer out and tell them they maybe can get their money later. So the call ended with me losing my money...

Don't eat at this location at 72nd and north oak. They use expired meats and redo the expiration dates on their meats. This is done at the direction of the manager Eric. I've even had a couple of employees tell me this and the reason is to cut costs. Knowing this I doubt if I ever eat at a subway again and I would not recommend anyone else eat there either. Today I saw 6 Gladstone police officers eating there and I really did want to go in and tell them what they were eating, I hope they don't get sick and cannot perform their duties. Updated 1-6-24 Three months later, current employees informed me that manager Eric is still making people change the dates on the meat. I had contacted subway and obviously they are not taking this seriously. They were more interested in who the employees were that originally informed me of this, rather than dealing with the issue itself.. So eat at your own risk, but I will not be eating...