Siam Glastonbury — Restaurant in Glastonbury

TERRIBLE EXPERIENCE EVER!! Me and my wife went to Siam for dinner tonight along with our 18 months old daughter. Here is what went wrong:

1. The staff member brought the check while we were still eating. That's when I told them that we need some dessert as well, she took the dessert order.
2. Once again, she brought the check when we just started having the dessert Note:- This is a basic etiquette and courtesy to wait for the customer to finish the food before bringing the check over, not sure why she was so rushed up.
3. Our kid was in the high chair and was dropping some food on the floor while eating (I believe most kids are like that) and the staff member was continuously staring at us and making faces.
4. When we got the check, we noticed that they had applied 20% party gratuity, when we questioned them asking why they applied it for 2 adults & 1 kid as it's generally applied for a party of 4+ members, she very rudely said that the kind of mess you guys have created is more than a party of 5 people would do. I asked in return, "so, you have applied it because of the baby" and she said yes. Note:- We do eat out very frequently and have never experienced this kind of behavior/service in our lifetime. Would never like to visit again and neither would recommend anyone...

I have been to Siam for 3 times over the last 10 years. Before covid, after covid and most recently. The food is average. It is not authentic Thai’s food. Papaya salad is not sliced at all and over powered by lemon juice. Tom yum soup is too sour. Seafood with garlic is horrible. A few shrimp, squid, a few scallops and paper thin sliced lettuce. Garlic was from a container not fresh. We had a dinner for 4 (2 adults, 13 and 8 year old). Gratuity was automatic at 18%. We were not told of this prior or in the menu. The server forgot our Thai’s tea and had to be reminded. All she did was brought our food to the table and has the audacity to charge for gratuity. Never asked if we needed more water. I had to request for chopsticks!!! Total bill was 94$ plus 16$ for gratuities. We dine less than a hour. Never will I come back here again otherwise I have to pay for the server outrages salary. This is the first time I got charge for 18% gratuity. There was another review where the charge the same for 3 people. Tips are customary for good services not mandatory when there are less than 6 dinners. If they expect customers to pay employee salary then...

The food is always amazing here. I've visited numerous times, but my most recent visit was not that great. For context, I got summer rolls and vegetable yellow curry. I asked for the curry to be spicy. I got the rolls quickly, but they weren't the best. The curry was also tasty, however there was no spice level to it all despite it having 2 heart levels.

The part that really was upsetting was how rude and dismissive the staff was. My order was taken in a rush, I wasn't asked if I wanted another drink and I was not checked on again until I had finished my food. When staff did approach to ask if I was finished, I had started to point out that the rice was burnt rice and not edible. She waved at me dismissively and started speaking to the rest of the staff in the middle of me talking. It wasn't just me either, there were quite a few people that staff was rude to.

Regardless, I don't leave very many reviews, but I wanted to point out how rude the staff was and when I tried to point something out that was wrong, they ignored me. Siam's is not a place I would personally bring my children...