Jimmy John's — Restaurant in Glen Carbon

We ordered 6 large subs Wednesday night and every one of them was either missing cheese or bacon. This is the 2nd time they have messed our order up in a row so I called and spoke to Brady. He told me that I could come back up and they would remake them. We were already home and 3 of our kids are sick So that wasn't an option. He said that I could come up another day and get the order remade and that he would write my name down. Tonight, 2 days later, we came in to try to get the order remade and they refused to do it. I had the receipt, Brady's name, and all of the details they could possibly need. They told me that my only option was to come in a different time when the general man was there. The food is terrible because it seems they cannot make anything correctly and the customer service is terrible. No one was the least bit helpful or even apologetic for all of the trouble. I will say that Zack did call and talk to the managers and they are the one's that refused to help. Doesn't seem like they care to lose a customer because that is abs what happened tonight. Take your business to someone that...

I've called 2 or 3 separate times and had problems getting a delivery. I've been going to the same store for 3 years and normally don't have problems however the past few times...no delivery driver.... disappointed but ok. Then this last time no bread?!?!?!? Cool np but I would like my money back. It's been a few days and nothing has come back to my account so I called...they told me everything went back on their end yet....I don't have the $50 and change back in my account. I'm a reasonable person. I just feel like this is bull. It took less than two minutes to take it out....how come I don't have it back. The insincerity of the management and employees is kinda concerning. You know that if it was their money, out of their pockets, they would be highly upset. They were stiff and uncaring and now I gotta go find a different place to get food and that sucks cuz I really liked coming there....

Sandwich was good, service was not! Never been there before, I ordered online to pick up on site and when I walked in 2 guys at the front were talking and didn’t at all acknowledge me. So I walked over to the back where there was a sign that said “pick up”, another guy walked over and completely ignored me and grabbed a bag of food and walked away. One of the guys that had been talking up front walks over to me and just stands and stares, doesn’t say anything. So I told him I was there to pick up my order. Wow, one of the more awkward experiences I’ve had...