Amigas Restaurant — Restaurant in Glendale Heights

This place is absolutely disgusting 🤮 nothing has any taste from the food to the drinks. I always love to support small owned businesses but this place was a disappointment. I brought it up numerous of times that the food seemed very uncooked and even asked the server to just remove the dish, since the smell of it was making me nauseous. To top it all off the quesadillas were made in the microwave you can definitely tell the difference between being cooked properly on the stove top and being cooked for 30 secs. One of the servers even stated that it indeed was cooked in the microwave. She was really nice even offered to re make it properly and on the stove, it would just need to be ran by her manager. Moments later when I discussed this issue with the manger who asked me what was problem very rudely in which by she refused to give me her name. Stated that there’s nothing she can do I asked if she can at least remove it from the order since the lady ended up taking the dish back she stated nope, and even if I wasn’t happy or didn’t finish it due to it being uncooked I still have to pay the full amount. I hope that in the future they be more courteous of what they are serving to there customers. Zero Stars for food but as far as service was definitely 3 stars due to the servers only since they where nice and it’ wasn’t there fault but as far as the manger Marisela I would give her zero stars as her attitude was just like...

I’ve been a customer here for over 2 years and because of my recent experience I will never go back. I understand that during a pandemic it has been difficult for many businesses...especially the restaurant industry. However, something that could have been simply resolved, was not due to lack of customer service and poor management.

We over paid for an order due to miscommunication. It was loud in the restaurant and a lot of customers, ect and we could not hear what was said through masks. To make matters worse, we got home and our food order was incorrect. I called Amigas to let them know we overpaid and our order was wrong. I was told the manager would call me back and she did not. I called 2 more times to try to resolve the situation and it was like going in circles. Finally she told me that she “reviewed” the cameras and that she could not give us a credit for our order but instead offer free guac and chips. After giving this restaurant my business for so long I am beyond disappointed. If I could leave 0 stars I would. I was robbed of $20 during a pandemic for a restaurant that I have given a decent amount of money to. So therefore, if you want to be ripped off and overcharged, than this is the restaurant for you. Otherwise, please take your business elsewhere because it is not worth it. Aside from convenience, There are way better restaurants with more to offer than unseasoned...

First time I came here the food was very very good. I was excited to come back and bring my family. I brought one of my teen sons. He really enjoyed his food. I ordered the exact same thing I had ordered the first time. It was not nearly as good. What got me was when I paid with my debit card the waitress never brought me back my card, they had me sign and leave a tip. I got home and realized they hadn't given me my card. I had to rush back from three towns away. They were all confused and it took a minute but I got my card back. The payment had not yet gone through so I cancelled the tip. They still processed it with an added tip even though I had stopped payment on the tip specifically. The restaurant wasn't even busy enough to make the mistake of misplacing my card and the food should be consistently good. I had ordered takeout then they very first opened and they forgot my tortillas with my fajitas so I didn't come back for years. One great experience out of three. Some of the staff as very friendly, some just...