Italian Express — Restaurant in Glendale Heights

This place is a complete disgrace, fooling people under the guise of being a halal business. They charge extra for every little thing—each topping, even for basic stuff like onions! None of this was mentioned when I called to place the order. They just hit you with a crazy bill at the end, overcharging left and right. To make things worse, when I tried to talk about it, an aunty, who looked like she might be the owner, started arguing with me instead of addressing the issue. I stayed calm, but it was obvious they’re just in it for the money. No courtesy to explain the order or the charges over the phone, no hospitality, no guidance—just a blatant rip-off. My brother wanted the food, so I went along with it, but I honestly regret it. The quality is questionable, and I don’t trust them at all. It’s all about the money for them, not the customer or the food. Stay away—these guys are scamming people, even normal Muslims who trust them for halal food. Value for money? You guys don’t even come close. This place sucks, big time! Also couldn’t finish the pizza that explains your taste!! ----------replying to Business -----------

You can say all you want don't tryna give me lessons as you gave me food for free. it's not only for onions you saw an opportunity tried to get most of you could ! Yes I didn't want your pizza and never ever will it was my brother's order !! I did happened to eat it and gave my honest review as your pizza wasn't even quarter worth of the money you charged!!! as we were working and needed a bite couldn't waste more of my time making an order somewhere you can lie as much you want ! But you and me we both know the truth may Allah give you sense to understand this and stop lying !!with this attitude good luck to you and your business and also if possible tryna learn some manners and pizza making skills from your other store at Devon they are far better than you in this...

Food was horrible and disgraceful. I asked for extra sauce and instead all they did was add water to it. I can tell for two reasons for starters I make sauce a lot (I'm Italian) so I know how watered down sauce taste and on top of that it was so watery and not sealed properly that when it was put up right in my vehicle on the seat the sauce was so watery that you could hear it sloshing around in the container and due to it not being sealed properly it's spilled everywhere and had the consistency of tomato JUICE. On top of that there was a rude manager in the kitchen yelling at his employees that "if you make a mistake you need to fix it" not sure what the full context was however you should not be speaking to employees like that as they're going to the kitchen to get your food next thing is they ran out of linguine what kind of Italian eatery runs out of linguine the place looks run down and dirty and they hardly get any business I could see if it was a busy place but it wasn't.owners are just cheap instead of adding non Italian eatery items the menu they should focus more on buying the key staple items for any proper "Italian business" after all it's...

I do not have any intention to eat at this establishment ever again, and neither should you. They are overpriced and show no respect for their customers.

Terrible experience, the pizza quality has gone down like crazy since the new management took over. And my experience with them was disgusting. I went there with my father who has been going there since 1999, and when they gave us an outlandishly increased price on their pizza (from 24.58 to 34 dollars for the exact same pizza) not only was the cashier unhelpful, he was also extremely rude. My dad is hard of sight, so he asked for a breakdown on the price, and the cashier said you can read it it’s on the screen. At this point my dad told him he was hard of sight, and instead of then helping my father, he said, “well your son is here, he can read it to you”. I did not expect to experience such disdain and lack of care at this restaurant, which I have been a huge fan of since my childhood. The lackluster pizza, insane price hike, and true disrespect due to a “not my job” mentality, has truly uprooted the reputation and respect I had for this...