Metro by T-Mobile — Local services in Glendale Heights

I don’t recommend this Metro PCS! Get a thorough break down of your bill because they are shiesty and are going to try to hit your pockets! I came for the deal they had on the IPhone Se for 79.99 and was told they don’t have it available and I would have to go near Chicagoland. Now, I have the IPhone SE (I purchased it from them literally minutes after he told me they didn’t have it), and the deal I was told I was getting is the phone free if I get the $60 plan, and pay activation and taxes. My total came out high, I asked for a break down and he made it all add up (I purchased a screen protector and case too, at a deal I was being told, so I just went with it) Upon getting home and settling down and looking at the final bill, I saw that I was charged for a protection bundle I never even opted in for or was asked about. Metro corporate was able to reimburse me for that when I called them but just that alone combined with my experience at the store make me question the store integrity period and wonder what else I was wrongfully charged for. I don’t know if this a racial or a location thing but what I can tell you is that I have done business with several different metro pcs before in Chicago and I have never felt wrongfully charged or even got the feeling I was being given bad information. I am going to try to escalate this to the highest power just because I do not want anyone else going through this and I want to hold everyone accountable . We are fresh from a pandemic, currently experiencing inflation in our economy, it’s no reason these big companies should be trying to take our...

So I've been a Tmobile customer since they bought virgin mobile. I've had a phone and tablets for me, my wife and 2 daughters for the last 8-10 years. So, around Thanksgiving 2024 my screen broke on my phone and started glitching the phone out. It was so bad I could barely even unlock the phone. So I walk into the Glendale Heights Tmobile location on Cyber Monday, thinking I can get a deal on a replacement. The gentlemen in the store seemed to have been sleeping in the back when I walked in. If that was the only issue, I wouldn't have left a review. Basically, instead of even looking up my account, he jumped straight into trying to sell me on changing my phone number and buying a new 300-800 dollar phone. He told me if I wanted a new phone w my same number, the minimum would be $500. If he had looked up my account he would've seen I have full insurance on all 8 devices. Whole family is getting AT&T phones and tablets for Xmas now. I didn't find out about the insurance until I was porting my number into the same phone he wanted to sell me for $500 I bought for $130 on sale at target and they didn't charge me extra to keep my number. 4pm on...

Why is it you leave repeated phone messages and nobody ever returned calls? Better yet why doesn't somebody answer the phone it's a phone business that's open? Further information It just wasn't just one day, it's been weeks! So offeredyou know who this is. Been with Metro and your store for over 10 years. I live near Schaumburg Finally able to get through to the store. Spoke with store manager regarding prior conversation with owner. Manager not helpful. Left the message for store owner. Been 2 days no reply maybe time to switch from Metro...