Pozoleria Amiguitas — Restaurant in Glendale Heights

By far the most insulting experience in customer service. I had not seen the reviews until I came on here to write my own and it seems like I am not alone. You would think they would start to get the hint. We placed an order online for pick up, but then decided to sit down and eat at the restaurant in order to have the full experience and be able to order more food (which you would think would help their business). We called to ask if it was okay to do that, and the lady who answered said yes and sounded pretty nice. So we show up to the restaurant. It was just my husband and I, and we were pretty courteous and thanked them for changing our order to dine in. The woman who was there looked like she was annoyed from the beginning. We sit down and they start to bring our food. The woman comes and brings only part of our order, and made it a point to inform me that my condiments are being served in a plastic container since we changed our order after they had bagged it. I told her it was not problem, and I feel like my husband and I were kind and pleasant to everyone there. I then notice two errors with the first one being that we got charged $3 for tacos, when it was a Wednesday and they had the $1 taco sale. This is not our first time coming here. The second issue was that my drink did not come out. So I got up to inform the lady about these two things. Before I could finish, she interrupted me and said that they did not have the drink that I had ordered. So apparently she was just simply not going to give me an item that I paid for, not inform me that they were out? I asked her what other drinks they had and took one of the ones they had. As far as the charges for the tacos, she again interrupted me to say their online system charges the full price for tacos and is not updated yet for the sale so there was nothing she could do and I could take it up with the manager. Taken aback by her rudeness I asked if she could refund the money and just place the order again, or if she could find a way to help. She refused and again interrupted me saying that was something only the manager could do. I asked her for the manager's information and the woman actually had the audacity to walk away as I was asking her. At this point my husband got involved and asked what was going on. I told him what happened and he asked one of the other waitresses for the manager's information. I also asked for extra limes since the 2 they gave me had no juice. The second waitress was kind and said she would get the limes, and ask about the manager's info. It looked like she was new. Next thing you know I hear the other woman loudly tell me from behind the counter that she was going to charge for the limes because my order was already complete and paid for. We again asked for her to come to our table and I told her to get me her manager's number. She said she could not give me the number. I said yes she could and she ended up getting someone from the next door restaurant to come over to talk to me. I explained the situation but I don't even think that was the actual manager, nor anyone who cared to do anything about the situation. I do not know what happened with this woman but it was as if she made it her mission to be as disrespectful as possible and I know that I was more patient than a customer should ever be. I will see it that every social media platform and review site sees this. And I will tell everyone...

Service Horrible. (food is good) Placed an order for pick up. Got home noticed my order was incorrect. Contacted the restaurant to let them know that I didn't my I ordered, instead got something else.. Spoke to a lady that refuse to give me her name. just stated that she was in charge. ??? ok.. When I told her I didn't get what I ordered. she requested that I "return the food" . I advised her I was at home and that I could take picture to provide her proof that my order was incorrect.. HORRIBLE CUSTOMER SERVICE SKILLS. she didn't want pictures. Since I was already home and the rest of my order was correct. I requested she give me a credit for next time I was in the area. So, it happens that I'm in the area today. I called the restaurant, my luck spoke to the same rude lady that still refuse to give me her name. I informed her I had a credit for Taco de canasta dinner. She wanted to give me 3 tacos only since they only part screw up my previous order. This didn't make sense. So if I ordered a chicken sandwich and they gave me a burger.. am I only going to get the chicken patty cause the bread, lettuce and tomatoes were already provide with incorrect order? WT? I told her it was a Canasta dinner that they made a mistake on. She kept arguing with me and hung up on me three times. I thought I was the one that disconnected the call in error, so I call back and again and again the call is disconnected.. Call back again and ask her if she was hanging up on me. Girl said Yes!! again WT?? I request to speaking to a manager and she said "she's in charge". I decided to end this call. I hope the business owner/ manager is able to read this. Your food is good. However, your staff needs training on...

I came with my family once again yesterday, we live 45 minutes away, the food is good that's why we came back, the quesabirrias and the tacos de canasta are good, but yesterday's experience was not all that good, we all ordered coconut water but I decided to have strawberry, which I did not like at first sip, it tasted like lipstick, another waitress came to bring me the food, I forgot her name but I think it starts with the letter A, Hispanic name, I told her that the drink did not have a good flavor and if she would change it for a coconut one and she told me that she could not change it, that no one until now had complained about the flavor and that if I wanted another one I had to pay for it, an unfriendly way to serve a customer, I know about customer service because I have been working for restaurants for years and that was not the way to solve my request, my waitress named Fernanda came later and asked if everything was okay, I explained the same thing to her and she agreed to change my water. A little forced, it doesn't matter if I pay more than $120 a bill, but at least we need better service. Even so, I paid everything...