The Home Depot — Local services in Glendale Heights

I’m deeply frustrated and disappointed with my recent experience at Home Depot. As a first-time homebuyer, this was supposed to be an exciting and joyful milestone — moving into my own home and setting it up the way I imagined. Instead, Home Depot has turned it into a stressful and chaotic ordeal.

I placed an order for flooring through Home Depot. From the very beginning, the process was disorganized. During the initial measurement visit, they completely forgot to measure the bathroom. Then, without clear communication, they placed an installation order with a vendor — but they couldn’t even tell me which company was handling the job.

The company that came for inspection on Wednesday had apparently already canceled their work order on Monday — and no one informed me. When I went to the store on Thursday to get clarity, the staff seemed completely confused. No one knew how or why the original contractor was canceled, or which new company had taken over. Worse, the new installer never contacted us to schedule an inspection or provide a cost estimate for removing the existing floor or starting the installation.

I had a strict deadline to get this flooring done, and after over a week of daily visits, back-and-forth communication, and no clear answers, I finally decided not to proceed with installation through Home Depot. I chose to just purchase the flooring materials instead because I had already selected the color and type I wanted.

Even that didn’t go smoothly. They told me the remaining items could not be canceled and were scheduled for delivery on June 11th. But now, I’m being told the items won’t arrive until June 21st — and if I don’t pick them up, I’ll be charged a 15% restocking fee for a delay that wasn’t my fault.

Meanwhile, my contractor is waiting for the materials, and the project is already underway. This has caused a serious disruption in my move-in timeline, and I feel completely let down. What should have been a happy experience has become exhausting and disappointing, all because of Home Depot’s poor coordination and lack of...

I made an order for $3,800 cash to this store and let me walk you through the type of service you’ll get for what they consider small potatoes customers. I paid for delivery of my appliances and was confirmed I would get a delivery window the day before and the day of delivery. Guess what? NO CALL or text with a delivery window. I’m not sitting all day waiting for the delivery truck to show up. Naturally the delivery was missed. I called to reschedule and provided my order number and the soonest they could accommodate was 3 days even though it was their mess up I was the one who had to wait. The second time they come for delivery they only had 1 out of the 3 appliances. The only excuse they had “sorry for the inconvenience” as if that solves anything. Third time they come they deliver a dented dryer. I reject the dryer and the delivery guy tells me he can’t do anything and I have to call the store. I call and they tell me it’s gonna de a month until I get my dryer. I ask for a refund they said they need to process the request because it’s an online order even though I made the purchase in store. I then get a called by their associate, Nancy that the only way I can get my refund is coming to the store and swiping my card. I live 30 minutes away from the store so I go ahead and show up to the store to be greeted by the arrogant and rude manager Frank L telling me I have to wait until they process my refund request and to come back tomorrow. I told them you guys called me to come over and the he said I’m sorry but there’s nothing I can do (customer service etiquette at it’s best). At this point I’ve been 5 hours on the phone, driving back and forth to the store and for the last 2 weeks trying to get my appliances or money back. Countless headaches and excuses from a company that has ZERO trained personnel in problem solving, customer service and organization. Take you hard earned money to Costco, Lowe’s, Walmart or Amazon as those companies understand the business’ success is in the customer...

April 27th at approximately 10:10am, I was at the self checkout kiosk @ the Glendale Heights, IL., store. Two female employees were standing behind me talking, when a customer approach them and was jokingly talking with one of the females, she made a comment that she likes his hat, customer replied "Thank you", as he walked away. The same female employee continued to talk to her colleague and says" I need to get me hat like that, and I told my husband we need to get to Trump mugs, because he's going to be in office for 4 years". Whether it was a positive or negative quote on the hay or mugs, the place of business should remain professional. Once I finish with my purchase and walked passed them to head to the customer service desk, they did not say " Thank you and have a good day". I felt it was intentionally towards me. I was not going to address the employees about the unprofessionalism in a workplace. I requested to with a manager at the customer service desk. I spoke with Jackie(manager), and ask if HomeDepot have a policy like most corporate/ companies regarding their employees not to talk about religion and politics in the workplace, she stated " ABSOLUTELY", and then I told her the experience I just witness. This is unacceptable in a place of business, especially in front of customers. The disregard the 2 employees had in my presence speaks at lot about Home Depot, maybe it is acceptable, but it...