Portillo's & Barnelli's Glendale Heights — Restaurant in Glendale Heights

I feel used. Bullied, harassed. Intimidated. Confined. Accused. I think about how life altogether sucks so much. I think about how concerning my life is. How memory fades with time. How people fail to respect me, fail to uphold their own dignity, and fail to be decent human beings.

I was considering leaving a negative review online about Portillo's Hot Dogs (235 North Ave.). I feel scared. I feel watched. I feel intimidated. I feel outnumbered. I feel as though my job is threatened because of all them. Not just the people who work here. Customers. People and parents of people who bullied me. Customers themselves, people who order and I deliver to via Uber Eats.

I feel disrespected.

I consider how my first two points of distain were A. the feelings of confinement and pride that were brought along by little girls (i.e., children) being proud of the manipulative power they can have of the people around them …through the art of seduction/the female taint. B. Management that knowingly and affirmatively (through interpersonal evaluation, confirmation, (etc.)) upholds the integrity and honesty of their own coworkers beyond what is ethical and moral by society as a whole.

For these reasons, I want these people who work here and eat here to feel ashamed of themselves. For who they are, what they do, and how they behave. Because, in good faith (and honesty), I believe they should be. They ruin it for delivery drivers such as me.

People who work here. Managers who believe it is okay to uphold the ego, self-esteem, and confidence above ethics and morals. That is why I am disdainful of this place.

I know managers want to make me look bad for frowning upon unethical employee and manager behavior. I know the person I just delivered an Uber Eats order to wants to make me look bad for the sole reason of wishing to make Portillo's look bad online. This is all easily and confidently interpreted (and I say that unconfidently).

The intent to make me look bad and threaten my job under bad ethics is affirmed by all parties involved through/by means in/of interpersonal communication. The people here value having a coercive and dictative edge over me more than the intent to make me look bad: a message affirmed...

I’ve had several bad experiences with this location but it’s the most decent Portillo's near me.Their drive thru workers are very unprofessional and most of the time they’re talking instead of taking orders. Last month my mother bought my sister some food ,she asked for a plain hot dog and instead received a single plain hot dog without the bun. When she called a lady answered the phone asking us to bring to hot dog with us so they could give us the bun.when we arrived there we showed them the receipt and brought the bag with the hotdog, they looked at it and made another hot dog. When I was waiting for the hot dog I saw a few other costumers telling the workers that they got the wrong order or didn’t receive their food item. I’m very disappointed that they didn’t apologize to anyone. Another bad experience was when I ordered a meatball sub and a cake. When I arrived home I ate the sandwich, it was extremely salty they usually aren’t very salty and they forgot to give me the slice of cake. They made me go there and pick up my slice of cake, the lady who was outside was talking well basically yelling to one of her coworkers they were talking about several inappropriate things and saying several curse words in Spanish. They took three minutes to stop talking and come take my order. By the way there were no cars there at the moment so she shouldn’t have taken so long. When I received my slice of cake I got a gift card for another cake. When I got home I took a bite of the slice of cake, it was very dry. (For your information all of these orders were ordered from...

I placed an order through DoorDash and when my food came, I realized my Rib dinner wasn’t with the order. My fiancé called the store to see if we can come pick up the dinner, and we spoke with the manager Eileen. She was immediately apologetic, VERY sincere too, and told us we can come pick up our missing meal, and that she’d also throw in some dessert! (Can’t go wrong with sweets lol) Anyways, when we got there, the staff we spoke to before her had already knew of the situation so they pointed us exactly where we needed to be and paged her for us. Great communication off the bat! When she came over, she apologized some more but it really wasn’t a big deal, I’m just happy we could get our food and we made sure she knew it wasn’t her fault. She is the sweetest, most polite person I’ve had the pleasure to meet in a long time! She had our food (and dessert) ready for us, and even gave us a gift card AND fresh fries for the rest of the order we had sitting at home!! We chatted a bit after and it was like talking to someone I’ve known my whole life. I can’t begin to put into words how she turned our whole experience around and honestly, she made our week. I’ve never had this great of an outcome from a situation like this and she definitely needs to be recognized for her wonderful service. I will definitely be returning to this Portillo’s and I hope to see Eileen again so I can say hi and thanks again!

TLDR; The manager Eileen is AMAZING and she deserves a raise!!! Great communication and very professional....