Pronto's — Restaurant in Glendale Heights

So it's been a while since I've ordered from here, but when I do order, I usually get the same thing, the steak sandwich. Now the food tastes good, and my boyfriend's meal was a decent portion, I'll give them that, but my sandwich on the other hand, was quite weak. First off, the price went up...ok, I get inflation, especially this day in age. The price went up $1 since 2019, not really that big of a deal, but it's not necessarily a cheap sandwich either. The price of just the sandwich, no sides included, is $15.95. The steak on the larger side of the sandwich(they cut it in half on a piece of French bread), was thinner than my finger so under 1/2 inch thick,  2.75 inches long, and 2 inches wide. It was near the same size as the cup of garlic aioli that came with it.  The taste of the sandwich was good, but unless they change the size of the steak in this sandwich, it's definitely not worth it. I would not recommend this sandwich, and more than likely won't be heading back anytime soon as this is the main thing I would come here for. Picture of the same sandwich I ordered over 2 years ago also pictured. Steak in older picture was twice as thick in size, if not more. Absolutely not worth the price being charged for this sandwich, and it's double the price of any sandwich...

I order from them all the time. It took me three years after moving to the burbs from Chicago to find a place I liked. It's my favorite Italian joint in the suburbs now. Priced just right, fast delivery, and very clean and friendly physical restaurant site. There are some fancier and more expensive places in the area, but honestly...they don't even hold a candle to Prontos!! I also had their catered food a few times, same tasty goodness as going to the physical restaurant, no quality spared. If you haven't been here, do check it out, you won't be disappointed. The reviews are real for sure !

Edit: these guys go above and beyond, to make their customers happy. Since my post, they've delivered items not on the menu, as well as made not on the menu food for my coworker. You guys rock, thank you!

Edit 8/2021: The food quality and consistently has definitely gone down. So the portions seems have been reduced by half and pricing has gone up. We no longer frequent this place. -3 stars ⭐️

Edit: The food is 30% volume of what it was, with 30-50% price hike. That's not what bothers me though. It's the quality. They went from 9 to 2/3. Meh. I'll just drive to Chicago for the grub when the...

Went in tonight for dinner, not sure if they were short staffed or just that busy on a Tuesday. But despite that, everything was fantastic. Our server Tina was clearly a pro. Handling multiple tables, including a large party that sat right after us, all while training a new server. As an 18 year service industry vet myself, I know what she was handling and she made it look so easy. At no point did she look frazzled or in a bad mood or try to rush us. Multitasking queen that woman. We wanted for nothing the whole time we were there. She even slowed down to chat for a minute towards the end when she realized I was pregnant. Our food came out fast despite how busy it was. The gentleman I’m assuming was the manager was in the thick of everything: hosting, bussing, running food and drinks, taking drink orders, helping wherever he could. Everyone seemed to be helping everyone as a cohesive team should be doing.

Hats off to the staff working tonight. You all...