QDOBA Mexican Eats — Restaurant in Glendale

Each of these items in and of itself would not prompt me to write a review. However, the culmination of the entire experience did!

Before I complain, there was a guy in a black beanie and tatoos on his fingers that was very respectful, wore a mask the entire time and appeared to be working hard!

Annyouances in order: I scrambled to find a mask to be respectful of the employees, who I think are required to wear a mask. Then find the girl making my food was not wearing a mask. I asked for brown rice which she was able scrape the bottom of the barrel to come up with 1/4 scoop of the dried-up leftovers. Then she said it'd be 10 minutes before they could get more brown rice, so I elected to move forward with white rice. I asked for 1/2 and 1/2 meat and ended up with about 1/2 a scoop total. I said that's not that much meat, so she said she can add more but she'd charge me double. Okay, whatever. My order literally took a total of ~45 seconds to make, but as I'm adding the final touch the brown rice showed up. (about 20 seconds into the 10 minute wait period) Nothing had been refilled, everything had dripped into everything else and just pretty gross. (I get it, it happens.)

At this point I'm kind of annoyed by the entire experience. Upon checkout I asked, is there any chance she could waive the double meat charge because the brown rice I wanted but was going have to wait 10 minutes for showed up in 20 seconds. She said 'no', so I said "then can you remake my burrito with the brown rice I wanted? You said it'd take 10 minutes, but it was about 20 seconds".

Then the manager who was just chillin in a booth with the other employees jumped up and said, "you ordered the one she made sir." I get it. Jump in and assist your employee but you could work on your delivery and consideration of the circumstances!

I respect what these folks do and appreciate them being there for the community. However, I do appreciate respect in return. When I walked in I expected food to be available, an attempt to be made at safety, cleanliness, courtesy, fair serving for the price, etc. Perhaps this is too much, but I don't think this location offers many, if any, of those...

I run a school program where our 7th and 8th graders are able to order Qdoba one Thursday per month. Qdoba (Glendale) and I set agreed upon prices at the beginning of the school year. Parents are asked to place orders and pay in advance.

We have had problems with this Qdoba all year. Forgotten orders, 20-30 min late with delivery, not showing up at all. I was asked to send an email 2 days before the catering date. Even when I send the email, I call the day before to verify they received the email and I confirm the order.

After calling 12-15 times today, I drove to the store at 8pm. There were 5 employees in the store, not a single customer and the manager told me they were too busy to answer the phone and that they never check voicemail. The manager did find my email, but said she wasn't sure they could fulfill the order because of changes in policies. I explained the agreement we had with Qdoba and she said managers change and policies change. Basically, I hadn't given them money, so she could decline my order. I asked for any possible solutions, I offered to pay upfront, pay full price (since we're a school, we get a 15% discount), place a regular to go order and we would pick it up.

She said they'd call me in the morning to let me know if they could send the 50 lunches at noon. I asked for the GM's email so I could explain the urgency of knowing and she refused to give it to me. I can not risk Qdoba saying "no" tomorrow when kids are already at school and expecting to eat, so I emailed every parent tonight and told them to pack a lunch. Parents already paid in advance, so I'll figure out a way to reimburse them.

At one point the manager was giving me a lengthly explanation and when I asked a question, she told me to stop interrupting her, so she could finish. I've worked in the food service industry, it is not easy, but everything about this experience was unprofessional and extremely frustrating.

I do not recommend this Qdoba and will avoid using Qdoba for any future...

We've been coming to this Qdoba for a couple of years. My sons love it! Service and food have always been great. The past 3 visits have not been good experiences due to poor customer service. I had witnessed one particular employee treat customers and coworkers extremely rudely. Last night she helped me with an order of 3 items. My son wanted a steak burrito. They were out of steak, and refilling the container seemed like a major inconvenience to her. We patiently waited while she fought with the wrap on the container and then made my son's burrito. I then ordered 2 bowls for my husband and myself. Unfortunately, they were out of cauliflower (we are trying to eat less carbs). She made no effort to accommodate or apologize. I cheerfully pivoted and ordered 2 protein bowls. She asked me if I wanted them exactly as written on the menu, and I said yes but without beans. She then went into a barrage of aggressive questioning about how I wanted the bowls. I tried to work with her, but she was so incredibly impatient and rude that I finally told her to cancel the 2 bowls. In fact, she hadn't even started to make them and we were several minutes into the exchange. We paid for my son's burrito and soda, and we left. Strangely, our exchange was similar to one that I had walked in on with an older gentleman last week. I hadn't seen the beginning of their exchange and I attributed the aggressive language as a mutual problem. I now see that this employee is likely this way with other customers. My son and I were both flabbergasted with the exchange and how it went from a happy to frustrated experience so quickly. I am giving 2 stars, because my son's burrito was good.

Update: Qdoba Customer Service acted quickly to communicate with me and show their concern. I...