Hyatt Place Denver/Cherry Creek — Hotel in Glendale

i stay at a lot of hotels in the greater denver area (like a lot) and this one is wayyyy more good than not. booking third party i got each night for under 150ish (2 queen west facing) and one night i booked direct after needing to extend my stay bc i was sick and the front desk offered me a discounted rate which was so nice. first night was my birthday and i got in late and they offered me a drink on the house which was also so nice. rooms were fine. i didnt have any issues with hearing people in the hall or next door i was in room 1114 so maybe the top floor is better sound wise? who knows. i do hate when theres no microwave though, seems like a 4 star hotel could have microwaves. the tv was good had lots of channels etc. i had a shower tub combo which i prefer. the shower head was very basic like itndid not rotate very far to point in different directions/couldnt adjust water pressure(could be user error). but the pressure it had was good. everything was clean!! i had my dogs with me and from what i saw, the property is not the most dog friendly. theres not really any grass area except outside the gated exit that gets closed at certain times of night for some reason. also i think it’s absolutely ridiculous and unnecessary to charge 15 dollars for parking in glendale when you have a giant lot that was not full one single night and is attached to a paid parking garage (not hotel owned). its uncovered parking that is more than enough for guests and glendale isnt exactly downtown when it comes to public street parking availability/ options. feels like a cash grab and is just kind of off putting for a 4 star hotel. not really sure what makes this a 4 star honestly i would say its on par with most of the nicer 3 stars in the greater denver area but that’s not a bad thing more just an observation based on my experience. my only other “complaint” is that theres TWO elevators for an 11 story hotel and it REALLY seemed like there was ONLY ONE elevator… i waited 6 minutes at one point. and it was always full by the time u got down to the lobby or it was full whennyou left the lobby. just kind of annoying for an impatient introvert riding the elevator with 2 dogs….really its a total first world problem lol. another first world complaint lol, i wish there was a laundry room. all and all, what really matters is that everything was clean / comfortable / felt safe AND the staff was some of the kinder more “human” staff ive encountered in hospitality lately… so many of the people i meet working at hotels lately are horribly rude and act like its a burden that you are staying there as if thats not exactly what theyre paid for,, guests = money right??? but aside from that, its just so much more pleasant and beneficial for everyone involvedif you choose kindness when interacting with others. why start off negative ? ESPECIALLY if youre in HOSPITALITY… Trust me i get working can suck, but theres other industries if you dislike people (i get that too just cmon yall)’.. anyways, so i really appreciate that i didnt feel judged or like an annoyance whenever i interacted with staff. even when i fell asleep due to my head cold and forgot to rebook my additional night, it was very much appreciated to be met with understanding and kindness ! definitely recommend for an hotel with good value (free breakfast always a win!) and the location is good since glendale has lots of stores snd...

Summary: Mold, bugs (possibly bedbugs), health hazard, hygiene nightmare, dishonest staff, nonexistent management.

I have been to many hotels (and many Hyatts) and this is the single worst hotel I have ever stayed. No other place comes even close.

There are too many things that are wrong with this hotel so I will just describe the most serious ones here, because otherwise it’s going to take me all day.

One of the biggest issues is that there’s a lot of purple mold on the ceiling of the bathroom. And that is already the third room we switched to after being unhappy with the first two rooms they provided us. We found the mold because we got allergic reactions due to it. We immediately contact the front desk and Hyatt after we found that out. But this is only the start of our nightmare.

The front desk Charles first tried to switch us to a new room, but that is terrible as well so we didn’t take it. The room itself is much worse than our room in conditions and the bathroom ceiling has signs of past water leakage.

After experiencing all these, we decided that we wanted to just get out of this hotel, but Charles says that he does not have the power to issue us a refund, even though the hotel rooms are clearly under unacceptable conditions. There is no manager who can deal with this on site because it’s already past midnight at that point. We ask Charles to contact a manager but he says that he doesn’t have a way to contact them (which is a lie, because the other person we talked to later clearly can). He told us, however, the manager would come to work at 9AM and we can resolve this then, so we decided that we will just stay until 9AM.

But that’s another lie. There was no manager when we come down at 9AM after barely able to sleep for a night. What’s worse is that we found that the bathroom didn’t just have mold, but also bugs which are scarily like bedbugs. There are also clear visible stains on the bedsheets.

We talked to the front desk again, but there was only one other person who doesn’t have the power to issue us any refunds and he said that the manager would not come until the afternoon! We urged him to call his manager to resolve the situation and he did. After rounds of conversations and a long time explaining the terrible experience at their hotel, we finally got a refund for the night we stayed (but they initially only wanted to give us a 50% discount), but we did not get any compensation for getting allergic reactions because of their hotel and all the other terrible experience.

We also tried to contact Hyatt customer service but their response is simply that there is nothing they can do.

I’m still in disbelief that how much time and effort it was required from us to get this resolved. Mold, bugs, hygiene issues are serious issues for any hotels. But there is no one in this hotel who can deal with this problem during our stay. The front desk person that contacted his manager was the only person who actually tried to help us and the only one who promised us that they will look into these issues.

I have not even mentioned anything about the terrible design in their hotel rooms, the renovation that affected availability of rooms that they did not notify us even though we booked way in advance, the expensive parking fees, etc.

Stay away from this hotel for...

Issue #1: The day I made the reservation I sent the property a message asking that they add an additional name to the reservation.  Since I did not hear back from them day of check-in I called and first spoke to young man and explained I sent a message, did not get an answer and asked if he could help me.  He immediately hands the phone to a young lady.  When I asked if the young man had not explained the reason for my call she rather curtly said, "How can I help you?" but was very faint.  I apologized, said I could barely hear her and her response was to sigh and repeat, "How can I help you?"  After explaining my initial concern to her instead of asking for the information needed to add the name, she put me on hold for a few minutes, comes back and finally gets the reservation information.  In telling her the name to add I told her, "First name , last name F"  She asks how to spell it, so I spell out for her.  She then asks me for the last name.  Once I correct her and say that is the last name, tell her the first name again and spell it I move on to my additional questions.  The entire time she had an attitude.  I was nothing but calm and did not give her a reason to have an attitude with me.  I almost cancelled my reservation right there with her and then called my bank to block all charges.

Moving on, I check in later that day. Issue #2: Immediately after checking in I go to the bar and order chicken wings to take to my room.  I go to my room, wait more than the ten minutes she said it would take, and go back down to the bar.  When she finally emerges, she tells me there is a problem with the fryer, it needs a filter and is down for maintenance.  I look at the menu and since there was nothing else I wanted that did't require the fryer, I asked for a refund and immediately placed an order with Uber Eats.  The issue?  A.  Why didnt she tell me the fryer was down before I placed the order?  B.  You knew what room I was in, why not CALL ME TO TELL ME THIS  AND NOT WASTE MY TIME in making me come down to the bar to discover this?

Issue #3: The bathroom door neither closed properly nor locked.

Issue #4: The door that hides the fridge has a broken hinge on the bottom.

Issue #5: After the additional guest arrived, he went down to the bar to utilize the free drink coupon I was given due to Issue #2.  He asked for a margaritta, but there was no mint.  He then asked for a tequilla sunrize.  They made the drink without cranberry juice.  EVEN THOUGH they made it using a recipe card they pulled out.

Brand new Issue #6: There isn't a way to leave a review directly on the website?  That sounds unbelievable to me.  However, according to the chat person, the only way to leave a review is to email it.  THAT sounds to me like the reviews that go on your website are filtered so that only the good ones are seen.  Thusly, I will be sure to place this same review all over the place.

ALSO: THe breakfast was meh. We arrived a couple minutes after it started at 7am. Everything that should have been hot was cold. The French toast lacked real French toast flavor AND was hard. The fruit okay. But, who's heard of a continental breakfast without an...