I recently visited The Lola and unfortunately it left a lot to be desired. From the moment we sat down, the service felt cold and disengaged. Our waitress seemed visibly annoyed when some people at our table were still deciding on their orders. Instead of offering to come back, she just shot us looks and barely answered any questions we asked. One person wanted to change the eggs in their dish, and when the waitress said it couldn't be modified, she offered the option of removing the eggs and ordering them on the side. But isnât that still modifying the dish? Her lack of helpfulness left a bad taste before we even received our food.
When our meals finally arrived, they werenât much better. I ordered the tres leches French toast, which, to my disappointment, lacked any tres leches flavor. It was dry, flavorless, and not at all what I expected from the name. I also ordered a side of potatoes and bacon (never got the bacon). When I pointed this out, they took it off my bill. The potatoes that did make it to the table were bland, with only a salty surprise in the middle of the cup. A few others at the table noted that their dishes were similarly uninspiring, although the chicken in the chicken and waffles did stand out as a positive.
The decor, though cute, was not quite what Iâd expect for a restaurant of this caliber, and the music, though good, was so loud that it made conversation nearly impossible. It was as if the ambiance was trying to cover up the lackluster food and service.
To top things off, our waitress did the bare minimum when it came to checking in on us. She breezed by once to ask how the food was, but didnât stop to engage. We had to ask multiple staff members for boxes and for the check. When the bill finally came, it was split for our group of six, but no one explained that the 20% gratuity was already included in the form of a "restaurant fee." (Btw, they came around with a small machine that barely showed any breakdown of the bill and the writing was super tiny). Some people left extra tips not realizing this, which felt like an oversight that couldâve been easily avoided with a quick explanation, which I did explain to the others so they could decide if they wanted to leave more tip, if they wanted.
Overall, the food didnât impress, the service was frustratingly unhelpful, and the atmosphere was a bit off. Iâd recommend looking elsewhere if youâre in the areaâthere are definitely better options that value both customer service and...
   Read moreThe Love Island event was an unorganized mess. We paid $50 each to be seated at a VIP table and we arrived at 1PM when doors opened. After waiting in line for about 10 minutes in the heat, it was finally our time to be seated. We were greeted by only one hostess and while she was looking for my name on the event list, not sure if this was her manager or the owner and I am unsure of her name but the brunette woman who seemed to be running this event began berating this poor girl yelling âHOSTESSESâ âHOSTESSESâ over and over again to get her attention. The hostess was not aware that she was calling to her, considering this woman didnât even have any respect to address this hostess by her name and continued to yell at her âHOSTESSESâ plural as if she was calling attention to multiple people. Once she did get her attention, she proceeded to scold the hostess right in front of everyone telling her not to see any more people because theyâre already overcrowded. Mind you, we arrived when doors opened. After waiting in the heat for another 20 minutes, the hostess just came outside and told us that they would now be seating people outside because they do not have room inside. Inside of the restaurant itself, they did not have AC turned on yesterday during the event, only a few large fans here and there. They also advertised a free water bottle, Fan and a surprise gift. The day of the event, they had cheap plastic water bottles, a paper fan, and a lei that they told us we could only take one of the three items. When we went inside to get drinks at the bar, both of the bartenders completely ignored us, even when they finished tending to other people they made eye contact with us yet still did not initiate any conversation or allow us to order our drinks until we addressed one directly and called her over. Meet and greet was supposed to start at 2 and go till 2:30. It didnât start till 3:30 and went until 5. Belle-A was also supposed to host a game before the premiere of the finale which ended up never happening because there was no time. During the watch party, the had one large projector screen and a few tvs around the restaurant but they were glitchy and not working properly. I was a completely appalled at the way this event was handled. I am also appalled with the way the brunette woman handled her staff, especially in front of paying customers. I would never spend my money in a...
   Read moreIf youâre searching for a place that effortlessly blends vibrant energy with delicious fare, look no further than The Lola in the Westgate Entertainment District.
Atmosphere & Vibe This lively spot offers a vibrant, social atmosphere thatâs electrified with funâthink music flowing indoors and onto the patio, people-watching options, and a space that feels primed for celebrating anything from casual brunches to evening gatherings ďżź.
Food & Drink Expect menus full of delightful twistsâbrunch favorites like pancake boards, Berry Mimosas, chicken & waffles, smash burgers, and creative toast flights. Theyâve got something for everyone, from indulgent sweets to more conscientious dishes, plus all-day scratch-kitchen fare ďżź. Happy Hour is a highlightâFriday and Saturday from 3â8 pm bring $5 wells, drafts, sangria, house wine, plus half-off boards & bitesâperfect for sharing ďżź.
Brunch Experience Weekends from 9âŻam they welcome brunch crowds with near-almost-bottomless cocktails and DJ beats. The pancake boards, toast trio flights, and sweet-and-savory waffle options create a brunch thatâs as delicious as it is âgrammableâ ďżź.
Service & Extras The team is welcoming and attentive, whether youâre stopping by for bottomless mimosas, weekend brunch, or a busy evening out. They also host fun events and offer resident and employee discounts, making it an even better deal . Javon was extremely helpful and attentive. Very nice young man with a bright future ahead of him!
Daytime brunch, happy hour hangouts, or late-night gatheringsâThe Lola fits all moods. Shareable, inventive dishes: Whether youâre into savory boards or sweet flights, options are plentiful. Excellent cocktails: From sangrias to craft cocktails served tableside, they seriously elevate the drink game . Fun atmosphere: DJ music, patio lounge vibes, and the buzz of Westgate make every visit feel special .
If youâre craving a place that mixes fun, flavor, and festivityâwhether for brunch with friends, happy hour , or an evening outâThe Lola at Westgate is a fantastic pick. Delicious menu, festive drinks, and an uplifting atmosphere all come together in one inviting...
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