Tao's Oriental Cuisine — Restaurant in Gleneagle

My family and I placed a lunch order for delivery and quickly after it arrived we noticed it was the wrong meals, and not to mention very soggy. I called the restaurant to see if they had sent the wrong order as it seemed it had been sitting for awhile, and I was told no, that is what was ordered and regarding the sogginess, it was supposed to be like that. I simply asked if we could be refunded for the wrong meals and the owner offered a replacement but then backtracked and said the replacement nor the refund could be processed. The man I spoke with on the phone, the owner, was being very rude and practically yelling in response to me asking for him to make their mistake right. I ended the phone call and clearly decided I’d never be going back. A few minutes later the owners wife had called back, yelling, that we had no money and we’re lying about the food. Honestly we thought it was a joke at this point and all we could do was laugh as the order was payed for by credit card as soon as it was placed. My mom and brother went to the restaurant to show how improperly the food was prepared and the owners acted very out of line and unprofessional as they yelled and harassed them out of the restaurant about how she hopes my mom and her kids die. This was all on video and quite frankly won’t be...

First time I’ve ordered from this Chinese restaurant and it took over an hour to get here. Which is fine, but once it arrive I was super dissapointed. The food was hot but absolutely disgusting! I’ve never had such terrible Chinese food in my life. The combination lo Mein was a super weird color and all the meat tasted funny. The Kung pao chicken tasted like no other Kung pao I’ve had, that was also terrible. And the sesame chicken was literally a big ball of mush. All the breading on the chicken was stuck and mooshed to each other, not even edible. THE RICE IS EVEN HARD! So I called and was very polite about the food. The manager talked to the owner and they said their food is fresh and that’s just how it is. So if you like your Chinese food like this I would order here! BLEHHHH!!! ZERO STARS!! Only put one star because I had to inorder to post...

We have ordered 5 times since moving here 3 months ago. I have to wonder if the chef has something against flavor. The dishes are consistently bland, tasteless and unappetizing. The wonton soup broth tastes and looks like dish water. It difficult to call the hot and sour soup because there was nothing that made it hot and sour. The Pad Thai is watered down with no flavor at all. The only flavor on the Pad Thai was the peanuts - and they were burnt this time. The chicken in the sweet and sour chicken was practically nonexistent, but there was a ton of batter. The batter was burnt this time, as well. The Mongolian beef was equally flavorless, bland and disappointing. The sad part is that this is how the food has been every single time we have ordered. Even if one time had been good then we would think there was potential, but there is...