Mazzio’s Pizza & Wings — Restaurant in Glenpool

This doesn’t even deserve a one star. We had the worst experience at this Mazzios for our delivery order. We ordered last Saturday at 11:15am. Our order was number 4 of the day since they had just opened. We were quoted 30-40 min which is acceptable. After an hour, I called the call center and was told that our food was on the way. Great, however when it arrived it wasn’t our complete order (missing the salad & the family size ranch), everything was ice cold and the hot ham & cheese that we ordered was more like bread with a tiny bit of ham and a tiny bit of cheese and zero dressing. I called the call center back and explained my dissatisfaction. They asked if I wanted the order redelivered to which I said yes BUT I need it here fast due to the fact that we had to leave by 1pm for our sons football game, it was around 12 at the time. She said it they would get it to us as soon as possible. At 1pm our food was still not delivered so I called the call center for a 3rd time and asked for a manager. As I was on the phone with the manager, our food arrived and was still incorrect. They sent the wrong salad. I told the manager that I wanted a refund and I was told that they couldn’t do that and I would have to call corporate. I said fine, please give me their number and I will call. The kid “manager”, Tyler said he didn’t have corporates number to which I replied, “you’re a manager and you don’t have corporates number?!?”. Tyler proceeded to tell me that he was just “one of the managers, not the GM” so I asked to talk to the GM. Tyler says that the GM isn’t there but then quickly retracted and again she was there but she was “busy in her office doing paperwork”. I said I would like to speak with her so he set the phone down on the counter (not on hold so I could hear EVERYTHING going on at the counter). I was placed like this for 30 minutes until I finally hung up due to the fact that we had arrive at my sons football game. Fast forward a couple days and my husband saw a post on social media by Tyler promoting Mazzio’s Saturday Buffet. He made a comment on said post. See attached pics of this conversation. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN! This “manager” should NOT have a manager title and maybe shouldn’t be in the customer service industry at all. I am so disappointed because Mazzio’s used to be a...

I just finished eating here, and let me tell you I was NOT satisfied. My mother and I ordered a five cheese stuffed crust pizza with cinnamon sticks. We waited 30 minutes just for them to give us the wrong pizza, they took it back and gave us a pizza with cheese on only half the pizza. After finally getting our pizza it was still terrible the sause was hardely consumable it tastes so bad, AND we were never given our cinnamon sticks. After eating a few bites of the horrific pizza my mother went up to the counter and questioned what was going on. By the way, the only workers there couldnt have been older then 18. Anyways after we showed him our receipt he just kinda stood their not knowing what to do and ever so slowly ripped our receipt apart! When they did finally say they would make them we just said no and that we wanted our money back. So after all that on our way out the guy came rushing with the supposed cinnamon sticks. After walking outside we opened the box to see GREEN bread sticks. They honestly looked like over sized green beans. NOT JOKING EITHER. I have always liked mazzios, but after today i can’t say i feel the same way. Honestly I...

3rd time = no charm. This is my 3rd attempt in getting mazzios to assist with multiple concerns. only because I’ve loved Mazzios before it even was Mazzios (Ken’s or early 2000s). Each review they reply and say to reach out to them, I do. I did everytime with not ONE communication back. I won’t waste your time with them all but Here are just some issues I’ve had - food was ordered and requested well done. It came undercooked. Ham bacon cheddar calzone, ham is solidified and cold still inside. Cheese pizza had ranch as the sauce instead of, idk, red pizza sauce? Every attempt has been a waste of time. Please don’t torture yourself by getting what might be a really good meal now to find out you’ll never get it how it was again. The main call # is useless. The email is useless. The review is useless. This is solely here for the potential customers that check reviews first (: Don’t bother trying to make Mazzios look better by saying “please reach out” xyz. I’ve exhausted all my options. Mazzios is dead, for good. 20+...